Access Service Representative - Ancillary - Brier Patch - Day - Per Diem

Shift End Time:VariableAWS Hours Requirement:8/40 - 8 Hour ShiftAdditional Shift Information:Weekend

As NeededOn-Call Required:YesHourly

(Minimum - Midpoint - Maximum):$27.830 - $33.390 - $37.400 This position is covered by a Collective Bargaining Agreement (CBA) with SEIU-UHW. As part of the terms of employment, employees in this role are required to join the union within 31 days of hire and remain a member (e.g. dues paying, fee paying, religious exception contributor) for the duration of the collective bargaining agreement. This position was originally posted to ratified SEIU members from 08/19/26 – 08/27/26.

The position is now available to be filled by internal candidates that are not members of the ratified Bargaining Unit or External candidates to Sharp.

Coordinates all registration functions necessary to ensure the processing of a clean claim including but not limited to obtaining and processing patient demographics, visit and financial information in a manner that facilitate maximum financial reimbursement and promotes premier customer service. This role utilizes Patient Secure to identify the accurate patient medical record while adhering to EMTALA regulations and performs face-to-face interviews directly with patients and/or their designated representatives.

Accurate identification and delivery of regulatory documents and securing patient financial responsibility is a key responsibility. Required Qualifications2 Years experience in a business service setting. Must have experience communicating effectively both verbally and in writing professionally.

H. S. Diploma or EquivalentExperience communicating and discussing personal and financial matters with patients and/or their representatives is preferred.

Other Qualification RequirementsHFMA certifications preferred.

CollectionsFollow department guidelines for providing patient with estimate letter. Request payment of co-pay, deductible, estimated out of pocket or good-faith deposit in a manner specified in department and hospital policies. If patient unable to pay requested amount, negotiate some portion.

Receive and process funds, print and file receipt, and update Centricity visit comments. Secure all funds and receipts in accordance with department standard. Completes insurance verification and evaluationInsurance/Plan Selection:After medical screening (ER settings), obtain health benefit coverage including possible accident related coverage.

Input all insurance coverage information into Centricity Insurance Verification (IF). If patient unable to provide insurance, search for potential coverage through MCA for SRS/SCMG and MPV (or Portal) for potential Medicare or Medi-Cal. Use Coordination of Benefits (COB) standards to prioritize billing order of insurance plans.

Medicare patients - Medicare Secondary Payer (MSP) questionnaire is completed. Validate insurance eligibility electronically (e.g. MPV, Experian) when applicable.

Validate health benefit coverage including possible accident related coverage. Validate and identify the Primary Medical Group on Health Maintenance Organizations (HMO) patients. Notify the clinical staff, including physician, on patients that are out-of-network.

Follow process to estimate patient out of pocket based upon department guidelines and collect patient financial responsibility. Communicate to patient and leadership when unusually high out of pocket, unusually limited coverage, and/or if insurance is out of network (OON) following the guidelines established for the facility. Unfunded:Initiate interview on unfunded/underfunded patients.

Input financial screening results into Pointcare fields as appropriate and provide patient with potential coverage options. Complete the process by recording the outcome through X8 function. Complete HPE (Hospital Presumptive Eligibility) process when appropriate.

Document in Centricity visit comments if patient declined or completed financial screening. Follow self-pay process (aka toolkit) to discuss the Sharp out of pocket expectation. Customer serviceUse AIDET, key words at key times, On-Stage Behavior and support 5-star results on patient satisfaction.

Communicates effectively both orally and in writing sufficient to perform the essential job functions. Use tact and empathy in working with customers under stressful situations and with frequent interruptions. Avoid abbreviations when communicating to patient.

Adapt and protect patient privacy as needed (i.e. lowering voice, using face sheets vs. verbal interviews). Practice good interpersonal and communication skills and ability to work well with others contributing to a team environment. Practice a positive and constructive attitude at all times.

Negotiates with others, handles minor complaints by settling disputes, grievances, and conflicts. Perform service recovery when The Sharp Experience does not go right in accordance to the department standards and Sharp's Behavior Standard Service Recovery. Identify solutions to issues not covered by verbal or written instructions.

Demonstrates initiative and teamworkPrioritize

effectively. Keep management informed of backlogs or slow volume. Round on patients when volumes are low as identified by your department.

Patients are processed timely based upon depart standards such as quality audits, time, and production measurements. Offer to assist others and asks for assistance in completing of assignments, as needed. Inform patient/families of admission delays and cause if known or allowed.

Promotes a team approach in completion of department duties. Contributes to department production by maintaining expected level of productivity designated by the department. Other dutiesAs directed by Leadership, provide ongoing support of department and hospital needs as assigned.

When applicable, collect patient valuables according to policy and secure them by entering into log and dropping into department safe. Follow hospital policy to release valuables. When applicable, update Patient Type, Bed Placement, Accommodation Code, Attending Physician.

ED Unit Clerk (SCO only):Responsible for handling outgoing/incoming Emergency Department calls including outgoing calls for consultations and ancillary services. Calls to physicians and ancillary service areas will be documented in the EMR. Obtain medical records and facilitate transfers from/to outside facilities.

Create patient chart for physician and organize charts for the HIM department. Compile workers' compensation paperwork for the ED physician. Monitor ED cafe supplies.

Handle outgoing calls to other departments for ED. Input discharge disposition information obtained from EHR orders into patient admission-discharge-transfer (ADT) application. Customer Information Center duties (SCO only):Initiate ED Code calls using the overhead paging system and Code Log Book online.

Answer CIC phone lines after business hours and monitor alarm panels for incoming Codes. Patient registrationPatient Safety:Authenticate and/or enroll patient at workstations where Patient Secure palm scanner is available. Follow established guidelines such as scripting and picture identification for enrollment and authentication.

In absence of Patient Secure workstation, use at least two patient identifiers to confirm patient identity. Notify DUPREG and document potential duplicate and overlap registrations when identified. Demographic Collection:Populate all demographic screens for new and established patients.

In applicable cases, follow registration guidelines for Doe and Trauma patients. Update regulatory fields in demographic data with patient choices on regulatory forms such as Notice of Privacy Practice (NPP), Advanced Directive for Health Care (ADHC), Health Information Exchange (HIE). Secure patient signature on address attestation.

If service is accident related, update appropriate visit fields indicating known details. Follow d