Administrative Assistant II, Float - Urology, The Men's Clinic (Santa Monica)

Description As an Administrative Assistant II floater for the Department of Urology, responsibilities include checking patients in and out, collecting co-payments when appropriate, answering, screening and responding to patient phone calls, scheduling clinic appointments, confirming clinic appointments, assisting patients with scheduling diagnostic tests, preparing charts and documents for clinic visits, filing, process requests for medical records, routing medication refill requests, and assist with processing disability and return-to-work forms for patients.

The AA II will travel and work at other UCLA Urology clinics throughout the community as assigned by the supervisor for coverage. Salary Range: $26.42 - $37.49 hourly Qualifications Required: Demonstrated basic knowledge of physician office policies and procedures. Demonstrated computer skills including word-processing, use of spreadsheets and data entry.

Ability to communicate effectively with medical, nursing and administrative personnel, regulatory agencies and study sponsors. Skill and experience in operating office machines including hospital based computer systems. Skill and experience in composing clear and understandable written memos and reports using correct grammar.

Skill in prioritizing assignments to complete work in a timely and accurate manner. Skill in communicating with patients, families and referring physicians with diplomacy Knowledge of basic medical terminology. Superior typing skills to prepare correspondence, reports and other written materials with speed and accuracy Ability to work flexible hours and travel to department clinics, as assigned.

Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload and assignments, pressures of deadlines, and/or a heavy workload. Preferred: Knowledge of University’s Electronic Medical Record System Familiarity with physician office billing procedures. Fluent in Spanish Knowledge of UCLA Health System processes.