Administrative Assistant - Process Improvement

Administrative Assistant Process Improvement Licking Memorial Health Systems (LMHS) is a leading, non-profit healthcare organization, passionately dedicated to improving the health and well-being of our community. With a history dating back to 1898, LMHS remains a cornerstone of healthcare excellence, catering to the evolving needs of Licking County. Our cutting-edge facility provides a comprehensive spectrum of patient care services, from life-saving emergency medicine to the comforting embrace of home healthcare, with a unique range of specialized medical services, including cancer, heart health, maternity, and mental wellness.

When you join the LMHS team, you become a vital part of your local community Hospital. Working at LMHS is not just a job, it is a unique opportunity to directly impact the health and well-being of your friends, family, and neighbors. You will be providing care in a place in which you are personally connected, where the impact of your work extends beyond the Hospital doors and into the heart of our community.

Our commitment to diversity, equity, and inclusion ensures that every member of our community is served with respect and compassion. Join us in our mission – dedicated to patient safety, utilizing state-of-the-art technology, and with a passionate team of highly trained and compassionate individuals who strive to improve the health of the community.

Under the direction of the Director of Quality Management, the Manager of Quality Management, and the staff of the Process Improvement Center, supports departmental staff with quality-related initiatives within the department and the organization through the provision of general administrative support duties. Additional duties/responsibilities may apply to support organizational staff outside of the Process Improvement department.

Responsibilities Complete any audits as assigned by members of the PI Center staff. Complete data entry and reporting into and out of electronic systems such as Microsoft Office (particularly Excel), Epic, and MIDAS. Serve as a MIDAS system support admin for general MIDAS user needs (training to be provided).

Serve as an ISO internal auditor (training to be provided). Participate in committee meetings performing general secretarial/scribe duties, to include scheduling meetings, maintaining attendance records, meeting minutes, and administrative reports/records related to committee activities. Serve as payroll admin for the PI Center staff, under the direction of the department director.

Compiles, analyzes, filters, and reports quality data to a variety of stakeholders throughout the organization, including to members of the management team and senior leadership/Cabinet. Works with stakeholders throughout the health system on analyzing reported data, answering questions, and troubleshooting issues identified during routine audits, in an on ongoing effort to ensure the veracity/accuracy of all data reported.

Serve as backup document controller for the PI Center (training to be provided). Support the department director with maintaining budgeting records, to include preparing check requests, filing/maintaining invoices and associated recordkeeping, and ensuring that invoices are processed promptly. Support departmental staff with general administrative duties, such as filing, copying/collating, preparing meeting materials, fielding phone calls, etc.

Requirements Minimum requirement, high school diploma or GED. Exceptional computer skills are required. Extensive experience with Microsoft Excel, Word, and Powerpoint is strongly preferred.

Experience with the MIDAS Care Management system is also highly desirable. Very strong verbal and written communication skills are paramount, and highly desirable. Must be able to interact professionally with all levels of staff within the organization, to include co-workers, department managers, physician/medical staff, and Vice Presidents.

This role may also involve interacting directly with dissatisfied customers who are reporting complaints. Candidates with strong critical thinking ability who are highly-detailed and conscientious about the quality of their work are highly desirable. Ability to be flexible to adapt to changes in workflows and assignments is necessary.

Ability to operate telephones, copiers/printers, and fax machine. Familiarity with the organizational structure of LMHS is a plus. Licking Memorial Health Systems is an equal opportunity employer and maintains compliance with all state, federal, and local regulations.

Licking Memorial Health Systems does not discriminate against applicants because of race, color, religion, sex, sexual orientation, age, ancestry, national origin, veteran status, pregnancy, disability, marital status, or other characteristics protected by law.