Administrative Care Technician

Hourly Wage Estimate: 19.29 - 24.81 / hour Learn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

The typical candidate is hired below midpoint of the range. Do you want to join an organization that invests in you as a(an) Administrative Care Technician? At HCA HealthONE Rose, you come first.

HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years. Job Summary and Qualifications reets and attends to patients/visitors in waiting areas, directing them to other departments, communicating regularly, and keeping them informed of wait times as needed. Promotes and displays a positive, customer-oriented demeanor. ​ ​ Performs patient-centered secretarial tasks, such as physician order entry and creating, labeling, and organizing patient charts.

Disassembles and files charts after discharge. Maintains patient confidentiality at all times . ​ ​ Receives and directs all incoming calls and relays pertinent messages to others while maintaining accuracy, clarity and confidentiality. Exercises good judgment and discretion in all communications and escalates issues as appropriate. ​ ​ Fosters positive first impression by ensuring waiting area and work areas are tidy, organized, and safe for visitors, patients and family members. ​ ​ Demonstrates proficiency in the use of computer and other office equipment, including all equipment used for communication, such as intercoms, fax machines, and clinical documentation systems . ​ ​ Orders and re-stocks office and other unit supplies as needed.

Performs minor office equipment repairs and upkeep. ​ ​ Serves as a communication liaison between unit and other hospital departments. ​ ​ Participates in the implementation of nursing care plans by performing direct and indirect patient care under the supervision of the licensed nurse. ​ ​ Obtains and records initial and ongoing patient information throughout the cycle of care, including admissions data, vital signs, height and weight, blood pressure, oxygen saturation, intake and output, calorie counts, and other patient information as outlined by policy. ​ ​ Documents observations, interactions, patient responses to performed activities, and any physical or behavioral changes at time of occurrence.

Reports observations of individual patients to the RN/Team Leader. ​ ​ Assists with mobility by regular turning and positioning, dangling, and ambulating patients. Assists with use of walkers, crutches, canes, and wheelchairs. Transfers patients to and from other units, departments, or entities.

Assists with discharges. Demonstrates proper body mechanics. ​ ​ Provides or assists with care, including non-sterile dressing changes, skin protection, application of heat or ice, venous compression devices, oral suctioning, specimen collection, enema, catheterization and indwelling urinary catheter removal, drain maintenance, basic wound care, and other tasks supported by policy and regulations. ​ ​ Retrieves supplies from pharmacy, storage room, or tube systems and delivers as permitted by regulation and hospital policy. ​ ​ Assists with patient preparation for surgery or other procedures . ​ ​ Assists patients with activities of daily living to include eating and drinking, bathing, shaving, oral care, grooming, and elimination.

Changes bed linens as needed. ​ ​ Performs hourly rounding and responds promptly to call lights and patient requests. Strives to anticipate patient needs and resolve them proactively. ​ ​ Follows patient and employee safety/security policies and protocols, including hand hygiene, use of universal precautions, use of personal protective equipment, and adherence to isolation procedures. ​ ​ Prepares and maintains clean, hazard-free patient rooms.

Empties trash and removes soiled linens. ​ ​ Assists with post-mortem care. ​ ​ Assists in the setup, removal, and cleaning of equipment. Identifies malfunctioning equipment and initiates repairs. ​ ​ Service ​ ​ Promotes consistent, positive patient interactions that advance the agenda of unparalleled patient service. ​ ​ Demonstrates caring and empathy in all interactions and advocates for patient- and family-centered approach in all decisions and actions. ​ ​ Demonstrates excellent communication skills, including active listening.

Ensures patients, physicians, and colleagues have a clear understanding of all communications. ​ ​ Engages in evidence-based best practices that enhance the patient experience, including SAFETY rounding, communication fundamentals/AIDET, Teach-Back, Narrating Care, etc. ​ ​ Participates as an active member of the health care team and positively promotes the rest of the team to patients/families/caregivers and other colleagues. ​ ​ Maintains a professional appearance and demonstrates behaviors consistent with established policies/procedures.

What qualifications you will need: Basic Cardiac Life Support must be obtained within 30 days of employment start date (CNA) Certified Nursing Assistant High School Graduate / GED Benefits HCA HealthONE Rose, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services Wellbeing support, including free counseling and referral services Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn more about Employee Benefits Note: Eligibility for benefits may vary by location.

HCA HealthONE, one of the largest and most comprehensive healthcare systems in the Rocky Mountain region, offers more than 170 care sites in the Denver metro area. Offering services across the continuum of care to meet patients’ total healthcare needs, HCA HealthONE includes seven acute care hospitals, a dedicated flagship pediatric hospital, a rehabilitation hospital, CareNow® urgent care clinics, mental health campuses, imaging and surgery centers, physician practices, home and hospice care, and AirLife Denver, which provides regional critical care air and ground transportation.

Among HCA HealthONE’s acute care hospitals is Rose. HCA HealthONE Rose has earned its reputation through Rose Babies as Denvers “baby hospital” while becoming a leader in comprehensive womens care. Expert care in orthopedics and total joint replacement, heart and vascular care, oncology, and weight-loss treatment are also pillars of the quality services provided at HCA HealthONE Rose, a proud Magnet-designated hospital for nursing excellence by the American Nurses Credentialing Center.

Consistently among the Denver Business Journals’ list of top corporate philanthropists in the Denver-metro area, HCA HealthONE was named as one of the most community-minded organizations by The Civic 50 and contributed more than 1 million through cash and in-kind donations last year alone, along with more than 400M in federal, state and local taxes. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.

In recent years, HCA Healthcare spent an estimated 3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Good people beget good people." - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals!

Our Talent Acquisition team is reviewing applications for our Administrative Care Technician opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.