Administrative Director - Internal Medicine

The Administrative Director- Internal Medicine provides senior administrative and operational leadership for the department and its clinical divisions within Charleston Area Medical Center. Reporting to the Chair of the Department of Internal Medicine, the Administrative Director partners with the Chair to develop and implement the department’s strategic, clinical, financial, academic, and operational priorities. The Administrative Director coordinates departmental operations, promotes consistent and effective administrative practices, supports physician and advanced practice provider performance, and ensures the responsible use of personnel, financial, technological, and physical resources.

The position works closely with the Chair, division chiefs, physicians, advanced practice providers, administrative leaders, and organizational partners to improve patient access, quality, patient experience, productivity, financial performance, and workforce engagement. The Administrative Director also supports the department’s academic mission in partnership with the Chair, division chiefs, and the CAMC Institute for Academic Medicine, including medical education, faculty recruitment and development, research, and scholarly activity.

The Administrative Director collaborates with Vandalia Health leaders and departments when necessary to advance CAMC priorities and ensure alignment with applicable organizational policies and initiatives. Responsibilities Strategic Planning and Departmental Leadership Partners with the Department Chair to develop, implement, and evaluate the strategic plan for the CAMC Department of Internal Medicine. Translates departmental and organizational goals into measurable clinical, operational, financial, and academic objectives.

Coordinates strategic planning and operational activities across the divisions of the Department of Internal Medicine. Advises the Department Chair regarding departmental performance, opportunities for growth, operational challenges, resource requirements, and organizational risks. Provides administrative leadership for the development, expansion, consolidation, or redesign of clinical programs and services.

Ensures that departmental priorities align with the missions, values, and strategic priorities of CAMC, Vandalia Health, and the CAMC Institute for Academic Medicine. Represents the Department of Internal Medicine on CAMC committees, councils, workgroups, and strategic initiatives as assigned. Clinical Operations and Patient Access Provides administrative oversight and partners with the Ambulatory Division regarding clinical operations within the CAMC Department of Internal Medicine and its divisions.

Works with the Chair, division chiefs, and operational leaders to improve patient access, scheduling, clinical workflows, continuity of care, and coordination among inpatient and ambulatory services. Develops and monitors performance measures related to patient access, clinical volumes, productivity, capacity, utilization, referral management, and operational efficiency. Identifies barriers to effective clinical operations and leads to the development and implementation of sustainable solutions.

Supports the standardization of appropriate operational practices across departmental locations and divisions while recognizing legitimate differences in specialty-specific care delivery. Partners with clinical and administrative leaders to develop staffing models that meet patient-care needs and support efficient departmental operations. Facilitate collaboration between the Department of Internal Medicine and other CAMC clinical departments, hospitals, ambulatory services, and organizational support functions.

Financial Management and Resource Allocation Develops and manages the department’s operating and capital budgets in collaboration with the Department Chair, division chiefs, Finance, and other appropriate CAMC leaders. Monitors departmental revenue, expenses, productivity, budget performance, and financial variances and implements corrective actions when necessary. Provides the Chair and division chiefs with timely and accurate financial and operational information to support decision-making.

Evaluates the financial and operational feasibility of new programs, provider recruitment requests, equipment purchases, staffing proposals, and other departmental investments. Promotes responsible stewardship and equitable allocation of personnel, space, equipment, technology, and financial resources across the department. Identify opportunities to improve revenue, manage expenses, strengthen documentation and coding practices, and enhance the department’s long-term financial performance.

Collaborates with Revenue Cycle, Finance, Compliance, and clinical leaders to support accurate billing, documentation, coding, and reimbursement. Physician and Advanced Practice Provider Workforce Partners with the Department Chair and division chiefs to develop and maintain a comprehensive physician and advanced practice provider workforce plan. Supports the recruitment, selection, contracting, onboarding, integration, engagement, and retention of physicians and advanced practice providers.

Coordinates recruitment requests and business plans to ensure alignment with patient needs, clinical demand, departmental strategy, academic priorities, and available resources. Supports the development and monitoring of physician and advanced practice provider productivity expectations, compensation arrangements, and performance measures in collaboration with appropriate organizational leaders. Assists the Chair and division chiefs with annual performance-review processes and the development of performance-improvement plans when appropriate.

Promotes physician, advanced practice provider, and staff engagement and assists departmental leaders in addressing workplace, operational, or professionalism concerns. Supports leadership development and succession planning for administrative and clinical leadership positions within the department. Quality Safety and Patient Experience Partners with the Department Chair, division chiefs, and quality leaders to advance clinical quality, patient safety, regulatory compliance, and patient experience throughout the department.

Develop and monitors departmental performance measures related to quality, safety, clinical outcomes, patient experience, access, and operational effectiveness. Uses performance data to identify variation, establish priorities, and implement improvement initiatives. Supports the review and resolution of patient complaints, safety events, operational concerns, and quality issues involving departmental services.

Promotes evidence-based practices, interdisciplinary collaboration, and continuous performance improvement. Ensures that departmental improvement initiatives are coordinated with broader CAMC quality and patient-safety priorities. Academic and Educational Support Supports the Department Chair and academic leaders in advancing the department’s education, research, and scholarly missions.

Collaborates with the CAMC Institute for Academic Medicine, Graduate Medical Education, program directors, division chiefs, and faculty leaders to support residency, fellowship, medical student, and other health professions education. Ensures that clinical and administrative operations appropriately support teaching programs and the learning environment. Supports faculty recruitment, onboarding, development, engagement, evaluation, appointment, reappointment, and promotion activities.

Assists with the allocation and monitoring of resources supporting education, research, faculty development, and scholarly activity. Promotes collaboration among the department, the CAMC Institute for Academic Medicine, affiliated educational institutions, and other academic partners. Supports compliance with applicable academic and accreditation requirements in collaboration with responsible academic leaders.

Data Analytics and Performance Management Develops and maintains departmental dashboards and reporting processes for clinical, operational, financial, workforce, quality, and academic performance. Ensures that the Chair, division chiefs, and other departmental leaders receive timely, accurate, and actionable performance information. Analyzes performance trends, identifies opportunities for improvement, and develops recommendations for departmental leadership.

Establishes processes for monitoring progress toward departmental goals and holding responsible leaders accountable for results. Collaborates with Information Technology, Finance, Human Resources, Quality, and other organizational departments to improve the accuracy and availability of departmental data. Uses external benchmarks and comparative data, when appropriate, to evaluate departmental performance and identify best practices.

Administrative Staff Leadership Provides leadership and direction to administrative and operational personnel assigned to the Department of Internal Medicine. Establishes clear performance expectations and promotes accountability, teamwork, professional development, and effective communication. Participate in the recruitment, selection, onboarding, evaluation, development, and retention of departmental administrative staff.

Ensures that departmental staffing structures and assignments support operational priorities and the needs of the department’s clinical divisions. Addresses employee performance, conduct, and workplace concerns in collaboration with Human Resources and departmental leadership. Promotes a respectful, collaborative, inclusive, and high-performing work environment.

Develop administrative leaders and supports succession planning for key departmental positions. Policy Regulatory Compliance and Risk Management Ensures that departmental operations comply with CAMC and Vandalia Health policies, applicable laws and regulations, accreditation standards, contractual obligations, and professional requirements. Collaborates with Legal, Compliance, Human Resources, Medical Staff Affairs, Finance, Information Technology, and other organizational departments to address departmental needs and risks.

Develops, implements, and reviews departmental policies and procedures in collaboration with the Chair and appropriate clinical and administrative leaders. Supports compliance with requirements related to billing, coding, documentation, privacy, credentialing, patient safety, and clinical operations. Identifies operational, financial, regulatory, and reputational risks and communicates concerns promptly to the Department Chair and appropriate organizational leaders.

Ensures that confidential and sensitive information is handled with appropriate discretion. Communication and Collaboration Establishes effective communication processes among the Chair, division chiefs, faculty, advanced practice providers, administrative leaders, and staff. Facilitates departmental leadership meetings and ensures timely follow-up on decisions, assignments, and strategic priorities.

Builds productive relationships with hospital, ambulatory, academic, and corporate leaders throughout CAMC and Vandalia Health. Promotes collaboration among the divisions of Internal Medicine and with other CAMC clinical departments. Communicates departmental priorities, performance expectations, and organizational changes clearly and consistently.

Performs other duties and responsibilities as assigned by the Chair of the Department of Internal Medicine. Knowledge, Skills & Abilities Knowledge Skills and Abilities Strong knowledge of healthcare operations, financial management, physician-practice administration, quality improvement, and regulatory compliance. Ability to translate strategic priorities into measurable operational plans and results.

Strong analytical skills and the ability to interpret clinical, operational, financial, quality, and workforce data. Demonstrated ability to lead complex initiatives, manage change, and coordinate activities across multiple clinical divisions and locations. Ability to build effective relationships and lead through collaboration within a complex organization.

Excellent written, verbal, interpersonal, presentation, and conflict-management skills. Strong organizational and project-management abilities, including the ability to manage multiple competing priorities. Proficiency with Microsoft Office applications, healthcare information systems, data-reporting tools, and project-management platforms.

Ability to work independently and collaboratively. Ability to manage confidential and sensitive information with discretion. Commitment to patient-centered care, academic excellence, ethical leadership, accountability, and continuous improvement.

Patient Group Knowledge (Only applies to positions with direct patient contact) The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist. Common Duties and Responsibilities (Essential duties common to all positions) 1. Maintain and document all applicable required education. 2.

Demonstrate positive customer service and co-worker relations. 3. Comply with the company's attendance policy. 4. Participate in the continuous, quality improvement activities of the department and institution. 5.

Perform work in a cost effective manner. 6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations. 7. Perform work in alignment with the overall mission and strategic plan of the organization. 8.

Follow organizational and departmental policies and procedures, as applicable. 9. Perform related duties as assigned. Education/Experience • Master's Degree in healthcare administration, business administration, finance, public health or a related field.

At least 7 years of progressively responsible administrative or operational leadership experience in a healthcare organization. Substitution: Bachelor's degree in business administration, healthcare administration, finance, public health or a related field with 10+ years of administrative or operational leadership experience in a healthcare organization. Credentials Work

Days Status: Full Time Regular 1.0 Location: Chesterfield Bldg 4-Center for Learning & Research Location of Job: US:WV:Charleston Talent Acquisition Specialist: Lauren R. Lane lauren.lane@vandaliahealth.org