Administrative Secretary – CAMC HEALTH NETWORK – Northgate-400 Association Dr.

• The Community and Mobile Health Administrative Assistant provides clerical, scheduling, and administrative support for mobile medical services. This position serves as a primary point of contact for clients, community partners, and staff by answering and placing phone calls, scheduling appointments, maintaining records, generating basic reports and providing general clerical and administrative support. The ideal candidate is organized, customer-focused, detail-oriented, and proficient in standard office software. Responsibilities Answer incoming telephone calls and respond to inquiries in a professional and courteous manner. Place outbound calls to schedule, confirm, reschedule, or cancel appointments for Medicine in Motion mobile services. Coordinate appointment scheduling and maintain accurate calendars for mobile service operations. Communicate with clients, patients, community partners, and staff regarding service availability and scheduling needs. Enter, update, and maintain accurate information in databases, spreadsheets, and scheduling systems. Generate routine reports and track service utilization, appointments, and other operational metrics. Prepare, organize, and file correspondence, records, and other administrative documents. Assist with data collection and reporting requirements for program activities. Monitor and manage email communications and respond to requests in a timely manner. Provide general clerical support. Maintain confidentiality of sensitive information and records. Support other community engagement initiatives as needed. Support special projects and perform other administrative duties as assigned Work Environment May require occasional flexibility in scheduling to support community engagement or mobile medicine service operations. Knowledge, Skills & Abilities Patient Group Knowledge (Only applies to positions with direct patient contact) The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients. Competency Statement Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist. Common Duties and Responsibilities (Essential duties common to all positions) 1. Maintain and document all applicable required education. 2. Demonstrate positive customer service and co-worker relations. 3. Comply with the company's attendance policy. 4. Participate in the continuous, quality improvement activities of the department and institution. 5. Perform work in a cost effective manner. 6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations. 7. Perform work in alignment with the overall mission and strategic plan of the organization. 8. Follow organizational and departmental policies and procedures, as applicable. 9. Perform related duties as assigned. Education
• Associate's Degree (Required) Level of Experience 2 years related experience working with physicians Acceptable SUBSTITUTIONS (if any) May substitute 3 years of experience for Associate Degree
• Associate's Degree
• Associate degree or administrative training preferred.
• One to three years of administrative, clerical, customer service, or scheduling experience preferred.
• Experience in healthcare, community services, or nonprofit organizations is a plus. Credentials Work

Days Status: Full Time Regular 1.0 Location: Northgate-400 Association Dr. Location of Job: US:WV:Charleston Talent Acquisition Specialist: Tamara B. Young tammy.young@vandaliahealth.org