Administrative Secretary - Patient & Guest Relations - Hospital of the Univ of Penn - FT Days

Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough.

Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title: Administrative Secretary Entity: Hospital of the University of Pennsylvania Department: Patient and Guest Relations Location: 3400 Spruce Street, Philadelphia PA 19104 Hours: 1.0 FTE (40 hour per week), Day shift (7:30am -5:30pm, & every 6th wknd) Competitive Benefits, Career Growth Opportunities and Tuition Assistance! The Patient & Guest Relations (PGR) department at the Hospital of the University of Pennsylvania at Penn Medicine is the central hub for managing patient concerns, ensuring compliance with CMS regulations, and supporting a safe, compassionate Penn Medicine experience.

The team handles real time complaints and formal grievances while partnering closely with physicians, nurses, security, transport, and clinical leaders to resolve issues quickly and effectively. PGR also provides high touch services including welcoming greetings, visitation support, wayfinding, caregiver resources, volunteer coordination, and notary services. The department thrives on collaboration, communication, and problem solving, making it an ideal environment for candidates who excel in empathy, emotional intelligence, critical thinking, and cross department teamwork—people who want to make a meaningful impact on patients, families, and the overall care experience at Penn Medicine.

Responsible for a wide range of administrative and secretarial tasks and special assignments for Manager/Director. May schedule meetings, travel arrangements, typing, preparing Power Point slides, reports and filing confidential information. Performs other duties as requested.

Able to set own priorities and exhibit self-direction with high level of initiative. Understands and utilizes computer technology applications to maximize efficiency (e.g. Microsoft Office, data base management, spreadsheets, power point, outlook and other computer applications, as needed).

Must be able to operate copy machine, telephones and fax machine. Detail-oriented, excellent organizational, interpersonal and communications skills essential. Must be able to work well under pressure and handle multiple tasks simultaneously.

Demonstrated intermediate to advanced level PC skills including all facets of Microsoft Office, Power Point and graphs and the ability to effectively utilize the Internet are required. Must be reliable, dependable, timely, and flexible to fulfill role and understand hours/time may be adjusted to meet the operational needs of the department. Must maintain high regard for strict confidentiality, professional dress, demeanor, lines of communications and consistent professional administrative office environment.

Education or Equivalent

H. S. Diploma/GED (Required) Equivalent

And 3+ years' experience preferably in a healthcare setting We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer.

Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.