PURPOSE STATEMENT: Supervise the daily operations of patient intake and/or admissions, which may include call and referral management, scheduling of assessments and admissions, completion of benefit verification, and prioritization of completion of all pre-certifications.
For assigned shift will plan, assign, supervise, and perform preferred duties to ensure patient safety and the efficiency of the department. Prioritization of potential admissions, considering patient needs and the facility’s capability and capacity to meet those needs appropriately manner. Knowledge of milieu management. Knowledge of appropriate clinical assessment, diagnoses, and interventions with patients. Coordination with the business office to ensure that timely and accurate financial counseling of patients occurs when appropriate. Provide guidance and direction to staff and encourage/build mutual trust, respect, and cooperation among team members. Ensure that EMTALA logs, if applicable, is completed for each patient seen by admissions. Participate in staff training by serving as a preceptor for new admission team employees. Report shift challenges promptly to AOC, or Admissions Director. Demonstrate a positive, empathetic, and professional attitude toward customers always.
When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. OTHER FUNCTIONS: Perform other functions and tasks as assigned. EDUCATION/EXPERIENCE/SKILL
Bachelor’s degree in a social service field is preferred . Master’s degree in a social services field preferred or RN preferred. In some states, may also be a registered nurse, in which case, an associate's or bachelor's degree in nursing is required . One or more years’ experience in a healthcare admissions role preferred. One or more years’ supervisory/lead in a healthcare admissions setting experience preferred. LICENSES/DESIGNATIONS/CERTIFICATIONS: CPR and de-escalation/restraint certification preferred (training available upon hire and offered by facility). First aid may be preferred based on state or facility. ADDITIONAL REGULATORY
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.
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