POSITION PURPOSE Under supervision of Admitting Clerk Supervisor, this position performs a variety of office support, telephone support, and basic medical assistance duties related to hospital and Medical Group Office admissions; obtains patients demographics and billing information for registration; performs account clerical duties related to patient billings; and performs other job-related duties as required. SUMMARY All employees are expected to perform their duties in alignment with CIH’s mission, values, and vision.
This position is responsible for performing a variety of tasks that contribute to a high level of customer satisfaction, patient care, and operational excellence, while treating all individuals with respect and dignity.
Acts as Front Desk Receptionist and Cashier. This includes answering and directing telephone calls to proper personnel; directing patients to appropriate areas of care; plus assisting patients with collecting co-pays or payments for billed accounts. Assist Medical personnel with obtaining patient demographics and co-pays at time of service.
Ensure all registration for Out-Patients and ER patients are entered daily and posted to billing computer system. Maintains pre-billing quality control measures by reviewing the patient’s demographics and financial information prior to submitting to Billing Department for Charge Entry. Monitors daily “Situations” from Outsource Billing Company regarding registration issues, along with obtaining or correcting patient data to ensure all accounts are billed expeditiously.
Assists patients either by phone or walk-ins with their billing issues, which may include collecting corrected insurance information, collecting current patient demographics, collecting funds for payment of an account, or establishing a payment plan. Obtains patient demographics and patient insurance information for various Ancillary Departments, thus forwarding this information to the outside professional services used by these departments for medical services.
Assist Medical personnel with telephone support by placing phone calls to obtain patient information, authorization for care, the dollar amounts for co-pays or deductible, or to call other medical personnel for their presence in an emergency. Obtains the mail daily, or when needed if applicable. Participates in all department quality control measures, including the recommended preventative maintenance of equipment and the conduction of departmental quality assurance studies.
PERFORMANCE REQUIREMENTS Knowledge, Skills, and Abilities Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations. WORKING CONDITIONS Work is performed in a Critical Access Hospital and Rural Health Clinic setting. Frequent interaction with patients, physicians, and CIH staff is required.
Employees may be exposed to communicable diseases, toxic substances, medicinal preparations, and other conditions common to clinical environments. Adherence to safety policies and health regulations is mandatory. ORGANIZATIONAL REQUIREMENTS Comply with organizational and departmental policies and procedures.
Adhere to all HIPAA regulations as outlined in the HIPAA Policy and Procedure Manual. Contribute to team efforts by accomplishing related tasks as needed. Demonstrate excellent customer service skills for interdepartmental and intradepartmental interactions.
Perform other duties as assigned by physicians and supervisors. Complete additional administrative tasks and projects as needed. ATTITUDE AND PROFESSIONALISM Maintain a positive and caring atmosphere for patients, families, and colleagues.
Uphold CIH’s mission and vision in all
. Foster a cooperative and effective work environment through teamwork and collaboration. Exhibit professionalism, integrity, and a commitment to organizational values.
Promote a positive public image of CIH. Demonstrate a strong work ethic, flexibility, and accountability. PHYSICAL AND MENTAL DEMANDS Work closely with patients of all age groups, considering age-specific needs.
Engage in varied physical activities including standing, walking, reaching, bending, and lifting. Maintain manual dexterity for operating computers, telephones, office, and medical equipment as necessary. Possess corrected vision and hearing within normal range.
Work efficiently in a fast-paced and occasionally stressful environment. Handle frequent interruptions and manage potentially emotional situations involving accidents, injuries, or deaths. Respond effectively to emergency and crisis situations following established policies.
Mitigate risks associated with exposure to bloodborne pathogens, infectious diseases, and hazardous chemicals. EDUCATION High School Diploma or equivalent required. Some Business College/Education preferred.
EXPERIENCE One-to-three-year related experience and/or training; or equivalent combination of education and experience. LICENSES & CERTIFICATIONS BLS Certification Shift Float: Graveyard, Evenings, and Weekends