You’ll need
Certifications
✓This role is instrumental in identifying process enhancements within patient service workflows and collaborating with pre-certification teams to ensure alignment with the latest technologies and payer requirements.
✓Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.
Education
✓High school diploma or equivalent.
Qualifications
✓Proficiency in computers, typing and Microsoft Office. Most possess excellent customer service skills with strong oral and written communication skills. Must have the ability to interact with customers of all ages in a tactful and pleasant manner. Knowledge of medical terminology.
✓Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
✓Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
✓Ability to prioritize work and handle a variety of tasks simultaneously.
✓Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.
✓2 years combined experience in prior authorization and scheduling.
Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred.
Knowledge of and experience using an Epic RC/EMR system is preferred.
Benefits
Medical, dental and visionPaid time offTuition assistanceRetirement plan
About the role
As an Advanced Patient Service Specialist, responsibilities extend to mentoring and training other patient service specialists, as well as leading daily huddles to identify and implement operational improvements.