HYBRID: This is a hybrid position and must be located within 100 miles of any of the Mayo Clinic campuses for on-site expectations based on business needs. The Revenue Cycle Application Analyst II is primarily responsible to configure and provide intermediate functional and technical support for the specific application or set of applications to a variety of Revenue Cycle business users. In addition, part of the responsibility is to collaborate with end users to understand the workflow and its interdependencies and make corrective adjustments or enhancements.
This role is the central point of communication for a variety of users and will coordinate all activities on behalf of the Revenue Cycle organization. Assists with the analysis recommendations for corrective actions and resolution of problems within the software application. Creates and executes test scripts for new system builds timely and effectively.
Provides analysis and documentation of workflows, data collections, end-user report details and other technical issues associated with applications, applying both vendor and internal stakeholder consideration. Creates, modifies, and tracks system build timely and effectively. Provides support for normal maintenance of upgrades and system maintenance.
Implements system updates and changes and communicates those changes to super users and end users. Provides ongoing application support for all supported applications. Engages, manages, and communicates to all stakeholders.
Solves problems by analyzing business issues and requirements, analyzing workflows, and synthesizing key messages. Ability and experience understanding end user workflow and owning the technical components of that workflow. Ability to work well in team environments and facilitate integrated meetings..
Demonstrates customer-oriented service excellence principles. Self-motivated with ability to identify and resolve issues and advance personal knowledge. Ability to execute complex tasks through organization and details driven approach.
Demonstrates excellent interpersonal communication skills, among facility customers and team members. A motivated, quick learner of software and information technology. Proficient in accurate, thorough, and complete documentation.
Epic application knowledge to build, test, support, and train. Qualifications Bachelor's Degree with 2 years’ experience OR Associate’s degree with 4 years’ experience. Epic Certification and Proficiency OR relevant Intelligent Automation certifications required.
Healthcare Financial Management Association (HFMA) Certification preferred. Professional Billing Claim experience is preferred. 2+ years of professional experience in automation development preferred. Hands-on experience with UiPath or similar RPA platforms preferred. **This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.
- Full time Benefits
- Medical: Multiple plan options
- Dental: Delta Dental or reimbursement account for flexible coverage
- Vision: Affordable plan with national network
- Pre-Tax Savings: HSA and FSAs for eligible expenses
- Retirement: Competitive retirement package to secure your future