Assistant Manager, Moving Services

Moving Services has an outstanding opportunity for an Assistant Manager to join their team. About this Opportunity Under the administrative direction of the Moving & Surplus Manager, the Moving Assistant Manager is responsible for program operations and administration, vendor and contract administration, personnel management, financial management, workplace safety and compliance, customer service and outreach, and program results for the UW Moving program.

This position supervises, directs, and schedules the work of a Program Support Supervisor II and a Program Coordinator, ensuring effective team operations and service delivery. The Moving Assistant Manager is also responsible for strategic planning, organizing, controlling, evaluating the activities of the Moving Services program, and providing excellent customer service to internal and external customers. This position manages the coordination, scheduling, execution, and billing of a broad spectrum of moves across the University, ranging from routine departmental relocations to complex, time-sensitive projects involving senior leadership, UW Medicine, and off-campus or out-of-state programs, where continuity of operations and risk mitigation are essential.

This position also oversees multi-phase moves associated with construction, renovations, space reconfigurations, and institutional events. With significant authority to establish policies, guidelines, and standard operating procedures, the Moving Assistant Manager ensures alignment with organizational strategy and department/institutional policies. This position requires a strong understanding of hazardous and regulated materials, as it involves ongoing collaboration with Environmental Health & Safety and other partners on related matters.

The Moving Assistant Manager must be able to interpret, educate, and apply federal, State, and local government regulations in conjunction with daily activities. The Moving Assistant Manager must be able to work collaboratively with the Surplus team, other Materials Management staff, and vendors. The Moving Assistant Manager must understand collective bargaining agreements and have the ability to work effectively with union representatives.

The Moving Assistant Manager is a key participant in the Materials Management Leadership team, ensuring that strategy and operations are coordinated among the departments’ varied programs and services. Key Responsibilities Program Operations and Administration (25%): Manage the day-to-day operations of the moving operations program including coordination, scheduling, and execution of routine and complex relocation projects.

Monitor activities and ensure customers are served, daily operations meet quality standards, and operational requirements are fulfilled. Oversee maintenance of Moving work management system in partnership with the UWIT Business Application Services team. Coordinate and prioritize system updates and improvements.

Communicate system updates and changes to staff and clients. Oversee staff training. Oversee program email account and website.

Expand and improve website information, service-based email, or other electronic communication tools. Oversee preparation and timely distribution of service estimates. Manage procurement of supplies, materials, tools, and equipment for use in moving operations.

Manage equipment storage areas and maintenance schedules; develop and implement equipment replacement schedules. Collaborate with Fleet Services in the purchase, lease, and maintenance of Moving program vehicles. Safety & Compliance (15%): Serve as liaison between UW Moving Services, UW Surplus, EH&S, Regulated Materials Office, contracted vendors, and other campus partners to mitigate risk from hazards, and ensure safe handling of University furniture, equipment, and materials.

Provide health and safety leadership and direction, in consultation with EH&S, to Moving staff, relocation vendor staff, and clients. Conduct site assessments, walkthroughs, and other related services with UW Surplus staff and/or moving vendor staff to analyze client/project needs. Identify hazardous materials, such as sharps, chemicals, asbestos, lead, mercury, radioactive producing devices, lasers, etc.

Identify logistical challenges and safety considerations. Provide guidance and ongoing support to clients on required action prior to moves and surplus pick-ups. Oversee and ensure compliance with OSHA-WISHA, UW safety protocols, and regulatory requirements for the safe handling, transportation, and disposal of materials.

Comply with all building procedures, union jurisdictions, and local trade practices as appropriate. Investigate workplace accidents/incidents, vehicle accidents, and ensure adherence to safety standards and safe workplace practices. Actively promote and monitor work area safety.

Follow hazardous materials handling and disposal procedures; submit inquiries and disposal requests to EH&S. Respond to, investigate, and follow up with incidents involving hazardous materials. Implement strategies to mitigate risks.

Account for staff safety training with initial safety orientation and ensure additional required safety training is current and complete. Plan, coordinate, and implement new training as required. Monitor the maintenance and performance of equipment and vehicles utilized by Moving staff to ensure effective, efficient, and safe operations.

Provide leadership in implementing legislative and/or regulatory changes that may impact daily operations. Develop, implement, and maintain standard operating procedures (SOPs), Hazard Review Checklists (HRCs), and emergency response plans for Moving Services operations. Financial (15%): Responsible for program financial activities and compliance to include: review, audit, process and track revenue and spending from monthly billings for internal service billings and vendor invoices.

Provide data analysis and financial reporting to support strategic planning, budget development, and resource allocation. Review, audit, approve, and process monthly billings from contracted relocation and storage vendors. Research and resolve customer billing complaints.

Oversee processing of billing corrections. Develop and maintain SOPs for fiscal processes. Work with UW Finance to ensure vendor invoices are processed accurately and paid in a timely manner.

Assist with the approval and control of expenditures for Moving Operations. Assist with the development of recharge rates for moving and storage services. Personnel (10%) Provide direct supervision to Program Support Supervisor and Program Coordinator assigned to the Moving Services program.

Hire, evaluate performance, assign and review work, recommend corrective action, and act upon leave requests for two (2) FTE classified staff. Oversee direct reports’ work in hiring, staff development, work allocation, and performance management of seven (7) FTE regular classified staff and up to (five) 5 temporary staff. Develop

s, performance evaluation criteria, and conduct/oversee annual performance evaluations. Ensure the presence and participation of staff in professional development programs and required compliance/safety training. Participate in and resolve employee grievances both formal and informal.

Customer Service & Stakeholder Engagement (15%) Partner with campus customers and business units to build and sustain a culture of service excellence. Apply lean practices (e.g. visual management, goal setting, gap analysis) to make customer and staff driven improvements. Resolve escalated customer and vendor issues while maintaining proactive communication and outreach to support operational success.

Investigate and address both isolated and recurring service issues to improve reliability and performance. Conduct site walks with internal stakeholders and contracted vendors. Collaborate with UW Medicine, Asset Management, UWIT, Housing & Food Services, off-campus and out-of-state programs, and other University stakeholders on complex moves, urgent and emergency requests, special events, and surplus activities.

Review customer point of service survey results. Provide follow up as requested. Prepare and report survey results to Moving program staff and to unit leadership.

Oversee program communications, including shared email accounts, website content, and other digital and print materials. Vendor & Contract Management (10%): Ensure vendor compliance with service agreements, scopes of work, safety requirements, and performance standards. Monitor vendor performance on large or complex move projects to ensure proper procedures are followed and work is completed to customer satisfaction.

Audit and reconcile vendor invoices to ensure billing accuracy and compliance with contract terms; investigate discrepancies and resolve disputes. Support the investigation and resolution of vendor related damage claims involving University property, equipment, furnishings, facilities, or personal property impacted during relocation, storage, or logistics activities. Handle escalated vendor problems and participate in ongoing communication with vendors in order to proactively plan for success.

Investigate and assist in resolving one-time or chronic service failures. Process Improvement / Metrics and Reporting (5%) Stay current on industry trends, best practices, and regulatory changes impacting relocation and logistics operations. Lead and support continuous improvement initiatives focused on enhancing efficiency, reducing costs, promoting sustainability, and improving service quality.

Establish and track key performance metrics to evaluate program effectiveness and identify opportunities for improvement. Prepare reports and advise the Moving & Surplus Manager and Assistant Director for Materials Management of opportunities for process improvements that impact department wide strategy development. Provide feedback and leadership in securing sufficient resources to ensure successful operations.

Project Management (5%) Manage one or more significant projects at any given time, including cross-functional initiatives and workgroup initiatives. Set goals, establish timelines, manage resources, establish roles and allocate work, monitor/measure progress, take remedial action or celebrate project/team successes as appropriate. Core Competencies Demonstrate personal integrity and trustworthiness.

Manage stressful situations and changing priorities effectively. Anticipate, recognize and resolve problems. Be responsible and accountable.

Use organizational skills and provide attention to details. Maintain a positive, optimistic, and success-oriented attitude. Exercise professionalism, which includes being tactful and courteous.

Exhibit a professional work ethic. Continuously promote a safe work environment. Required Qualifications To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below.

Equivalent education and/or experience may substitute for

except when there are legal requirements, such as a license, certification, and/or registration.

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department. Bachelor's degree or directly related experience may be substituted for education. Minimum of three (3) years of experience managing transportation, logistics, and/or warehouse operations within a government, higher education or large corporate environment.

Experience managing daily business and administrative operations, including staff supervision, staff development, and personnel management. Excellent organizational, oral, written, and interpersonal communications skills. Critical thinking and problem-solving skills; capable of analyzing complex information, and ability