OVERVIEW The Behavioral Health Case Manager BS - Outpatient assesses and assists with the mental and psychiatric health and educational needs of patients by providing specialized services in order to meet identified patient or child and family needs. This role serves as the Patient and family's case worker, coordinates and facilitates program activities, interagency referral sources, acts as a community liaison, is a primary family contact person and promotes appropriate utilization of resources to contribute to improved patient satisfaction and outcomes.
The Behavioral Health Case Manager BS acts as an advocate, as a resource to patient, families and staff, and as a key player of the interdisciplinary team for continued care, discharge, aftercare planning.
40 hours/week
Days
AND RESPONSIBILITIES Operates in close collaboration with physicians and other health care personnel in patient evaluation and treatment to further their understanding of significant social and emotional factors underlying the patient's behavioral/mental health problem. Assists in assessing participants for continuing treatment needs, prepares patient histories, discharges, and creates treatment plan of care. Assists in assessing patient needs and develops appropriate dispositional plans and coordinates care with the appropriate departments.
Maintains strong communication and relationship with staff (interdepartmental and within program) and Psychiatrists. Secondarily, works in close collaboration with physicians and other health care personnel in patient evaluation and treatment to further their understanding of significant social and emotional factors underlying patient's health problem. EDUCATION AND/OR EXPERIENCE Bachelor's Degree in mental health or behavioral health field.
Working toward a higher degree and/or licensure is preferred. CERTIFICATION/LICENSURE TACT Level 2 certified within 90 days after hire. CPR/BLS preferred OTHER SKILLS AND ABILITIES Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed COMPUTER SKILLS To perform this job successfully, an individual should have knowledge of Database software, Internet software; Word Processing software and Microsoft Outlook. LEVEL OF SUPERVISION Directly supervises the Social Work Students/Interns as assigned.
Communicates the progress of each student on a regular basis to Team Leader. Would carry out supervisory responsibility in accordance with the organization's policies and applicable laws. SUPERVISES Supervised by Mercy Options Team leader.
Must be able to work independently with minimal guidance.
$25.60 - $39.68 Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: Medical, Dental, Vision Life & Disability Insurance FSA/HSA Options Generous, accruing paid time off Paid Parental and caregiver leave Career advancement and educational opportunities Tuition and certification reimbursement Certification Reimbursement Well-being Programs Employee Discounts On-Demand Pay Financial Education Annual recognition/awards events Partner appreciation days Family entertainment/attractions discount Community service/improvement opportunities Click here for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: #1 in the nation on AARP's Best Employers for Workers Over 50 One of Working Mother magazine's 100 Best Companies for Working Mothers A Top 50 Company and Top 10 Nonprofit for Executive Women