Breast Health Center Scheduling Specialist

To provide patient appointment scheduling, reception, clerical and customer service functions to all patients, visitors, and employees. These functions include: scheduling appointments, procedures, patient reception, appointment check-in, insurance verification and other related duties as assigned. This position requires a thorough knowledge of scheduling practices for Lakeview and Regions hospitals, including OR scheduling functions that are related to breast surgery, medical/surgical terminology, and must have good communication and interpersonal skills.

This work may vary in percentage of time per function on a daily basis.

Education, Experience or Equivalent Combination: 4 years’ experience in a direct customer/patient service position and computer/data entry required, and 2 years’ experience with patient scheduling in a customer support related role. Licensure/ Registration/ Certification: None Knowledge, Skills, and Abilities: Excellent communication and interpersonal skills Ability to write, read, and speak English clearly. Ability to deliver an exceptional customer experience to both internal and external customers.

Ability to deal with ambiguity and maintain composure in a stressful, ever-changing, fast-paced environment. Ability to prioritize and navigate multiple duties and tasks in a fast-paced environment. Working knowledge and adherence of HIPAA, organizational policies, and department protocols to protect patient health information.

Strong organizational skills and ability to function both as a team member and autonomously.

Education, Experience or Equivalent Combination: 2 years’ experience in healthcare setting. Licensure/ Registration/ Certification: None Knowledge, Skills, and Abilities: EPIC medical records experience or healthcare related computer programs. Competency in medical/surgical terminology Ability to schedule radiologic appointments.

Demonstrates ability to communicate effectively in a personable and professional manner

Full-time regular · Day shift