WE ARE INSIGHT: At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients.
Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now! These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center.
Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.
The Business Associate (BA) for Neurosurgery will provide critical support to the operational and administrative functions of the neurosurgery service line at Insight Hospital. To build a strong foundation, the BA will first complete a structured Medical Assistant (MA) cross-training period. This onboarding ensures a working knowledge of patient flow, clinical operations, and provider needs in both clinic and surgical settings.
After this phase, the BA will focus on administrative, business, and surgical coordination responsibilities, working directly with the Director of Neurosciences to manage referrals, streamline pre-op and post-op processes, and contribute to the growth of the neurosurgery program.
- & Responsibilities Phase 1: Onboarding – MA Cross-Training
- Shadow and assist with basic MA tasks (rooming patients, vitals, chart prep, patient communication) to understand clinical workflows.
- Learn neurosurgery-specific processes, including imaging orders, pre-operative testing, and post-op follow-up protocols.
- Gain hands-on experience with patient scheduling, referrals, and EMR documentation. Phase 2: Business Associate Functions
- Referral & Access Coordination: Manage neurosurgery referrals from PCPs, ED, and specialists; ensure timely scheduling and efficient patient navigation.
- Pre-Operative Coordination:
- Verify insurance authorizations for imaging, labs, and surgical procedures.
- Schedule pre-op testing and ensure clearance documentation is completed.
- Confirm that imaging studies are available and reviewed prior to surgery.
- Post-Operative Coordination:
- Track surgical cases and ensure post-op follow-up visits are scheduled.
- Monitor completion of post-op imaging and provider instructions.
- Communicate with patients regarding wound care, activity restrictions, and follow-up needs.
- Revenue Cycle Support: Partner with billing to prevent denials by ensuring complete documentation and authorization compliance.
- Operational Reporting: Collect and analyze data on neurosurgery referrals, pre-op case readiness, and surgical outcomes; prepare reports for leadership.
- Program Development: Support strategic initiatives such as telehealth expansion, community outreach, and process improvements within neurosurgery.
- Provider & Department Liaison: Act as a key point of contact between neurosurgeons, patients, and hospital departments to troubleshoot barriers and optimize workflow.
- Administrative Support: Assist the Director of Neurosciences with presentations, proposals, and growth projects for the neurosurgery service line. Qualifications
- Bachelor’s degree in healthcare administration, business, public health, or related field preferred; equivalent healthcare or administrative experience considered.
- Prior experience in surgical services, care coordination, or clinic operations strongly preferred.
- Strong organizational skills with the ability to manage high-volume workflows and tight surgical timelines.
- Excellent verbal and written communication skills; able to interact professionally with physicians, staff, and patients.
- Analytical and problem-solving skills with strong attention to detail.
- Willingness to complete MA cross-training as a required onboarding component.
- Bilingual (English/Spanish or Mandarin/Cantonese) strongly preferred. Competencies
- Ability to balance patient-facing and administrative functions.
- Initiative to anticipate pre-op and post-op needs and resolve barriers before they delay care.
- Professionalism in handling sensitive patient and surgical information.
- Strong teamwork across providers, OR staff, and hospital departments.
- Commitment to Insight’s mission of expanding neurosurgery access in underserved communities. Benefits for our Full Time Team Members: Comprehensive health, dental, and vision insurance coverage Paid time off, including vacation, holidays, and sick leave 401K with Matching; offerings vested fully @ 6 months of employment paired with eligibility to contribute Short & Long Disability, and Life Term insurance, complementary of Full Time Employment Additional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc. Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs. Insight is an equal opportunity employer and values workplace diversity!