Business Intelligence Developer | Customer Support, Epic Solutions

Emplify Health is seeking an experienced, customer-focused professional to join our Business Intelligence team as a Business Intelligence Developer, Customer Support - Epic Solutions. In this role, you will turn the questions our customers bring into complete, reliable solutions. The ideal candidate will bring strong Epic knowledge and the curiosity to ask the right questions.

Successful candidates will be comfortable with a request that starts out unclear and will build trusted relationships with the people they serve . Job Specifics: Location: 1920 Libal St, Green Bay, WI 54301 | Ability to work onsite, hybrid, or remote. Remote employment options are available for residents of WI or MI only.

FTE Status: Full-Time 1.00 FTE (40 hours/week) Work

Days | Monday - Friday

Bachelor's degree in IT or a related field. License/ Certification: Epic certification and experience is highly desired. Cogito certification is a plus.

Experience with Power BI development, writing SQL, and Databricks. Depth in a specific Epic area, such as revenue cycle, is a plus. Familiarity with Epic tools including Healthy Planet and SlicerDicer.

Experience gathering requirements and documenting them clearly. Strong customer relationship skills, including active listening and clear, plain-language communication. Strong organizational, analytical, and critical thinking skills.

Strong collaboration skills with the ability to work effectively with cross-functional teams and stakeholders.

As a Business Intelligence Developer, Customer Support - Epic Solutions, you will design, develop, enhance, and maintain analytics solutions for Epic data. Working with subject matter experts and key stakeholders, you will: Take ambiguous requests, ask the right questions, and turn them into clear requirements and effective solutions. Take part in office hours, helping customers and building full solutions from their requests.

Perform validation, testing, and user acceptance testing. Train users on the solutions you build. Contribute to data governance, including standards, definitions, and documentation.

Set clear expectations with customers about scope and timing. Why Emplify Health by Bellin? With so many amazing healthcare organizations in this area, why Emplify?

Emplify Health offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities. You can be part of an exciting dynamic place that offers an employee-first culture, work-life balance, and career advancement & growth opportunities.

This culture allows our organization to attract elite talent, like yourself! Additional perks include: Top-notch

401(k) with matching, paid time off, competitive health insurance, wellness programs to keep you and your family healthy, tuition reimbursement, and more Preventative care focused medical coverage that includes free visits to: Emplify Health by Bellin primary care providers, Urgent Care & Fast Care facilities, physical therapy sessions and any labs required during these visits Professional Development: Access to online continuing education for career growth Empowerment: Shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth.

Self-Care Culture: Encourages self-care and provides you with opportunities to be your best self at work and at home Be a member of a passionate workforce, that feels like family and is driven to provide exceptional patient care with a strong focus on community. We inspire your best life by relentlessly caring, learning and innovating. This is our purpose.

Together with our values – belonging , respect , excellence , accountability , teamwork , and humility – our pillars set our foundation and our future. Emplify Health is an Equal Opportunity Employer.