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Job Duties and Responsibilities Coordinate and manage the activities of the Patient Service Representatives in registering and scheduling patients and performing general administrative tasks as directed by the Business Services Director. Maintain effective working relationships with all departments, specifically Billing and Coding Organize and assign duties and tasks to Patient Service Representatives. Proficient user of all software used in front-end operations Current and ongoing understanding of insurances Establish Patient Service Representative work schedules Monitor daily performance of Patient Service Representatives to ensure duties are completed accurately, efficiently, and timely.
Audit registration for accuracy Manage team member time off requests. Manage payroll and timecard edits Monitor and control overtime Maintain attendance records and enforce organizations attendance policy Evaluate performance of Patient Service Representatives and conduct verbal and written performance evaluations Work with HR in recruitment. Conduct orientation and training for Patient Service Representatives to include policies and procedures. Identify and recommend solutions to Patient Service Representatives of office issues or problems. Ensure high quality care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate. Assist in disciplinary action as needed in conjunction with Business Services Director and Human Resources department.
Document all disciplinary action. Assist with scanning, purging and faxing patient records. Maintain the appearance and materials in the waiting room. Oversee front end collections of co-pays and fees. Serve as a back-up for Patient Service Representatives as needed by checking patients in and out and performing general administrative tasks due to staffing needs including vacations, illnesses, lunches, etc. Conduct regular staff meetings and huddles. Attend periodic training sessions and meetings pertinent to position. Maintain excellent communication and effective working relationships with patients, providers, clinical and clerical team members within Gritman Medical Center, and the insurance companies, the public and the medical community outside Gritman for continuity of high-quality patient care. Work at different locations as needed.
Bachelor degree in related field is preferred, but commensurate experience may be substituted
About the role
Coordinate and manage the activities of the Patient Service Representatives in registering and scheduling patients and performing general administrative tasks as directed by the Business Services Director.