Call Center Specialist I - Information Technology

Call Center Specialist I – Information Technology Join Maury Regional Health as a Call Center Specialist I– Information Technology and put your customer service skills, technical knowledge, and problem-solving abilities to work supporting the technology needs of our healthcare professionals. Play an important role in connecting employees with timely technical assistance, maintaining efficient communication, and supporting reliable technology services throughout our health system while advancing our mission of delivering Clinical excellence.

Compassionate care. Every patient. Every day.

Location MRMC First Stop Urgent Care 1218 Trotwood Ave. Columbia, TN 38401 Shift Full-Time, Afternoon Shift 11am-7:30p

The Call Center Specialist plays an essential role in supporting the daily technology needs of Maury Regional Health by serving as a primary point of contact for technical assistance and application support. This position contributes to efficient IT service delivery, effective communication, and timely resolution of technology-related concerns that impact healthcare operations. As a valued member of the Information Technology team, the Call Center Specialist helps maintain reliable support services that allow healthcare professionals to focus on delivering safe, high-quality patient care.

Responsibilities Respond to incoming telephone calls and email requests for technical assistance and application support, providing professional and courteous customer service to employees and other authorized users. Gather, verify, and accurately document customer information, reported technical concerns, and relevant details to support effective troubleshooting and issue resolution. Identify and categorize technical and application-related requests, following established procedures and guidelines to determine appropriate routing and support requirements.

Route unresolved technical issues and service requests to appropriate IT subject matter experts or support teams to facilitate timely assistance and resolution. Follow established instructions, troubleshooting procedures, and departmental protocols while working under immediate supervision to ensure consistent and accurate technical support services. Maintain clear communication with customers and IT team members regarding reported issues, support requests, and appropriate next steps while contributing to efficient daily call center operations.

Qualifications Associate Degree in Computer Science (Preferred) 2 Years of Information Technology Experience (Preferred) Why Maury Regional Health Join an award-winning health system committed to serving the healthcare needs of southern Middle Tennessee! Benefit-eligible positions include: Comprehensive Medical, Dental, and Vision plans Employer-paid life insurance Retirement savings plan with employer-matching Paid Time Off (PTO) Educational Assistance, Tuition Reimbursement and Student Loan Forgiveness Career advancement navigation opportunities Adoption assistance services Financial planning programs Maury Regional Health is committed to the principles of Equal Employment Opportunity in all aspects of the employer/employee relationship.

Maury Regional Health grants equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origins (including ancestry), genetic information, disability, age, military/national guard/veteran status, sexual orientation, gender identity, or gender expression, or other status protected by state or federal law.

Statements made by applicants for employment on this application form will be checked for accuracy. Maury Regional Health campuses are tobacco-free. All tobacco use is prohibited.