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JOB REQUIREMENTS Education Bachelor’s degree required; degree in healthcare, health sciences, social sciences, communications, or a related field preferred. Oncology or healthcare-related education or training preferred. Experience Minimum of 2 years of experience in a healthcare, patient services, customer service, or related setting preferred.
Experience working with patients and families in a healthcare environment preferred. Experience in oncology, cancer services, patient support, care coordination, or a similar role is a plus. Experience helping patients understand healthcare processes, resources, appointments, or next steps preferred.
Strong communication and interpersonal skills to effectively engage with patients, families, and healthcare team members. Comfortable speaking with individuals and groups and participating in educational or outreach activities. Strong organizational, problem-solving, and multitasking skills with the ability to manage multiple patient needs and requests.
Ability to work collaboratively within a multidisciplinary team. Proficient in using electronic health records (EHRs), Microsoft Office, and other healthcare technologies. Physical This is a safety sensitive position.
Please see the St. Bernards Substance Abuse Policy for further information. Normal hospital environment.
Exposure to biological hazards. Frequent exposure to unpleasant odors. Close eye work.
Hearing of normal and soft tones. Distinguish smells. Distinguish temperatures by touch and proximity.
Lifting up to 100 lbs. Carrying up to 40 lbs. Pushing/pulling up to 350 lbs.
Frequent sitting, standing, walking, bending, stooping, and reaching.
The Cancer Care Guide serves as a welcoming and consistent point of contact for patients and families who need help understanding or accessing cancer-related services. The Guide helps patients find their way through the healthcare system, connects them with the appropriate clinical or support team member, identifies nonclinical barriers, and follows up to help ensure needs are addressed. The Cancer Care Guide works closely with site-specific cancer navigators and the multidisciplinary cancer care team.
This position does not provide clinical assessment, clinical navigation, medical advice, treatment recommendations, or nursing care. Questions requiring clinical judgment are referred promptly to the appropriate licensed professional or site-specific navigator.
Day Shift · M-F 8a-4:30p
About the role
The Cancer Care Guide serves as a welcoming and consistent point of contact for patients and families who need help understanding or accessing cancer-related services. The Guide helps patients find their way through the healthcare system, connects them with the appropriate clinical or support team member, identifies nonclinical barriers, and follows up to help ensure needs are addressed.