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Capacity Management Associate Architects are responsible for carrying out daily schedule requests across the Physician Group Practice. Using industry standard best practices and successfully leveraging business tools, Capacity Management Associate Architects will engage with our section partners to accelerate access and productivity related improvements. Associate Architects will strategize to implement daily schedules and templates that enhance patient flow.
Successfully meets Service Levels when resolving tickets. Fulfills schedule requests quickly and accurately, consistently seeking opportunities to utilize best practice strategies and techniques to all schedules. Successfully serves as an Ambassador for Patient Access when meeting with section representatives to discuss and implement schedule changes.
Effectively communicates with colleagues at all levels of the organization, including Patient Access team members, clinic staff, administrators, and physicians. Build and maintain strong working relationships across Emory Healthcare. Working as part of the Capacity Management team, the Associate Architect critically thinks about improving performance on Appointment Lag and Appointment Utilization while completing Master, Template, Daily, and Guided Schedule build.
Bachelors degree OR 4 years of experience in healthcare operations, capacity management, project management or informatics. Capacity Management or Patient Access experience strongly preferred. PHYSICAL
- 1
- 10 lbs 0
- 33% of the work day (occasionally), negligible 34
- 66% of the workday (frequently), negligible 67
- 100% of the workday (constantly). Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste. chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.
40 hours per week