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The Care Access Representative serves as the first point of contact for the patient community, staff, and physicians either over the phone or in person. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, checking appointments in and out, and transferring calls to appropriate personnel and coordinating communication between business units.
1. Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy call center or outpatient clinical environment Meets call quality, patient registration, and scheduling standards. 2. Call center staff ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
Follows patient scheduling established workflows in Epic. Outpatient clinic staff will perform all pertinent registration, check in/out, scheduling, patient liability collection workflows as appropriate for their location. 3. Staff will answer telephones, directs calls, place outbound calls, and take and deliver telephone encounters in Epic. 4.
Schedules all patient appointments as required for a subset of clinics. Attempt to reschedule cancellations whenever possible. 5. Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers 6.
Actively participates in departmental QA by applying feedback, making a personal effort to reduce individual errors, and making corrections. 7. Complete other administrative work as needed Other Information Education
High school diploma or GED required; higher-level degree may satisfy this requirement. Professional Experience
One (1) years of customer service and/or clerical experience Job Details Legal Employer: STATE Entity: UNC Faculty Physicians Organization Unit: FP Eastowne MOB Ops Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.48 - $25.89 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work
Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: No This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
About the role
This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, checking appointments in and out, and transferring calls to appropriate personnel and coordinating communication between business units.