You’ll need
Education
✓High School Diploma required.
Qualifications
✓Excellent interpersonal and verbal communication skills to provide “remarkable” customer service.
✓Requires excellent organizational, problem solving and critical thinking skills.
✓Requires the ability to organize and prioritize work in a stressful environment, be detail-oriented, and have excellent time management.
✓Must be able to interact with individuals of all cultures and levels of authority.
✓Requires the ability to maintain confidentiality.
✓Must be able to work independently within a team setting.
✓Team player who is positive and self-motivated.
✓Ability to successfully complete generic and department-specific skills validation and competency testing.
✓Computer proficient in Microsoft Office, with the ability to multi-task, working in a variety of software and internet platforms while conversing with a consumer and documenting information.
✓Ability to use a variety of software packages to produce correspondence and documents and maintain presentations, records, spreadsheets and databases.
✓Active learner able to adapt priorities in a change-ready, fast-paced environment.
Minimum six months experience in customer service or customer relations . Experience working in a call center or medical setting preferred.
Knowledge of basic medical terminology preferred.
Knowledge can be obtained through formal classes or work experience. preferred
Working knowledge of electronic medical record systems preferred.
Benefits
Flexible scheduling
About the role
Complete and maintain required forms, authorizations, registrations, and patient documentation with a high degree of accuracy.
What you’ll do
Complete and maintain requiredComplete and maintain required forms, authorizations, registrations, and patient documentation with a high degree of accuracy
Ensure compliance with regulatoryEnsure compliance with regulatory, accreditation, and organizational documentation requirements
Enter, update, and manageEnter, update, and manage data in electronic systems to maintain accurate records and reporting
Verify information, document communicationsVerify information, document communications, and maintain complete records to support patient care and operational needs
Identify opportunities to improveIdentify opportunities to improve documentation workflows, accuracy, and efficiency