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DaVita·Joliet, IL

Care Coordinator - Davita IKC - Joliet, IL

Social Work / Case ManagementFull timeMon–Fri
✓Requirements
Certifications
CNA or MA experience is a plus preferred
Education
✓High school diploma or GED required
Qualifications
✓2+ years of experience in a professional office environment
✓Ability to handle confidential information with discretion and sound judgment
✓Strong verbal communication skills
✓Proficiency in Microsoft Office, Excel, and Outlook
✓Commitment to service excellence and patient satisfaction
✓Ability to work autonomously while collaborating effectively with the team
✓Home workspace must provide a quiet, private environment with reliable high-speed internet
Prior experience with Electronic Medical Records preferred
1–3 years clinical medical office experience preferred
Experience coordinating care (referrals, care management, etc.) preferred
Familiarity navigating insurance payers preferred
Experience in direct patient care or support preferred
Prior medical office environment experience preferred
+Benefits
✓Medical, dental and vision
✓401(k) with match
✓Paid time off
✓Wellness and mental health resources
✓Continuing education
Pay for this position
Employer-posted
$18 – $22.50/hr
vs. Illinois case management roles that post payvs. IL case management rolesmedian $39.18
$15/hrTop of this range is 43% below the state median$70/hr
Apply to DaVita ↗
Questions about pay or the unit? Ask a Waypoint recruiter.
✓You’ll need
Certifications
CNA or MA experience is a plus preferred
Education
✓High school diploma or GED required
Qualifications
✓2+ years of experience in a professional office environment
✓Ability to handle confidential information with discretion and sound judgment
✓Strong verbal communication skills
✓Proficiency in Microsoft Office, Excel, and Outlook
✓Commitment to service excellence and patient satisfaction
✓Ability to work autonomously while collaborating effectively with the team
✓Home workspace must provide a quiet, private environment with reliable high-speed internet
Prior experience with Electronic Medical Records preferred
1–3 years clinical medical office experience preferred
Experience coordinating care (referrals, care management, etc.) preferred
Familiarity navigating insurance payers preferred
Experience in direct patient care or support preferred
Prior medical office environment experience preferred
+Benefits
Medical, dental and vision401(k) with matchPaid time offWellness and mental health resources

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About the role

Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments

What you’ll do
Coordinate care for patientsCoordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
Perform outbound calls andPerform outbound calls and respond to inbound calls from patients, providers, and Village resources
Complete non-clinical screenings andComplete non-clinical screenings and pathways under the guidance of the Manager
Escalate to Integrated CareEscalate to Integrated Care Nurse as needed
Assist the clinical teamAssist the clinical team with moving patients through the continuum of care by completing tasks as directed