Saved (0)Post a job, free
‹ Back
WWAYPOINT
Kaiser Permanente·Wailuku, HI

Care Experience Mgr; Maui Health

Full timeDays
✓Requirements
Education
✓Bachelors degree is required OR four (4) years of experience in directly related field.
✓License, Certification, Registration
✓N/A
Education and Development Proven abilities in designing and delivering education programs aligned with strategic priorities including curriculum design, needs identification and facilitation. preferred
Qualifications
✓Minimum three (3) years of leadership experience in healthcare.
✓Minimum two (2) years in a change management role in a complex organization.
✓Must be able to work in a Labor/Management Partnership environment.
✓Experience leading and facilitating teams and work groups.
✓Demonstrated experience with customer service, customer relations or other service excellence initiatives.
✓Ability to analyze and utilize data to drive performance and outcomes.
Strategic Planning Expert knowledge and experience with strategic planning, resource allocations and environmental assessment. preferred
Resource Management Ability to manage budgets and financial performance. preferred
Customer Relations Ability to manage customer / patient relations with the goal of ensuring exceptional patient and family care experience. Knowledge of high impact customers service training and programs. preferred
Regulatory Working knowledge of health care regulatory environment. preferred
Patient and Family Centered Care (PFCC) Knowledge of PFCC core principles and a champion to integrate the Voice of the Patient across the continuum into health care delivery system design. preferred
Care Experience Evidence-Based Practices Knowledge and expertise in the design, integration and implementation of evidence-based practices for care experience. preferred
SkillsLeadership Expert knowledge of healthcare leadership principles, Care Experience, strategic planning, Voice-of the-Customer strategies, Patient Centered Care Principles, healthcare system delivery design, resource allocation, data collection, analysis and reporting. preferred
Team Building Demonstrated integrated team building across units /service lines, entities and regions. preferred
Coaching Demonstrated experience in coaching all levels of leadership including executive level. preferred
Care Delivery / System Design Experience working in an integrated care delivery system to align processes, goals and outcomes. (i.e. Collaborate with work place safety, patient safety and quality). preferred
Strategy Development Demonstrated experience in developing and leading strategy aligned to strategic priorities contributing to the organizational mission. preferred
Pay for this position
Pay not listed
Apply to Kaiser Permanente ↗
Questions about pay or the unit? Ask a Waypoint recruiter.
✓You’ll need
Education
✓Bachelors degree is required OR four (4) years of experience in directly related field.
✓License, Certification, Registration
✓N/A
Education and Development Proven abilities in designing and delivering education programs aligned with strategic priorities including curriculum design, needs identification and facilitation. preferred
Qualifications
✓Minimum three (3) years of leadership experience in healthcare.
✓Minimum two (2) years in a change management role in a complex organization.
✓Must be able to work in a Labor/Management Partnership environment.
✓Experience leading and facilitating teams and work groups.
✓Demonstrated experience with customer service, customer relations or other service excellence initiatives.
✓Ability to analyze and utilize data to drive performance and outcomes.
Strategic Planning Expert knowledge and experience with strategic planning, resource allocations and environmental assessment. preferred
Resource Management Ability to manage budgets and financial performance. preferred
Customer Relations Ability to manage customer / patient relations with the goal of ensuring exceptional patient and family care experience. Knowledge of high impact customers service training and programs. preferred
Regulatory Working knowledge of health care regulatory environment. preferred
Patient and Family Centered Care (PFCC) Knowledge of PFCC core principles and a champion to integrate the Voice of the Patient across the continuum into health care delivery system design. preferred
Care Experience Evidence-Based Practices Knowledge and expertise in the design, integration and implementation of evidence-based practices for care experience. preferred
SkillsLeadership Expert knowledge of healthcare leadership principles, Care Experience, strategic planning, Voice-of the-Customer strategies, Patient Centered Care Principles, healthcare system delivery design, resource allocation, data collection, analysis and reporting. preferred
Team Building Demonstrated integrated team building across units /service lines, entities and regions. preferred
Coaching Demonstrated experience in coaching all levels of leadership including executive level. preferred
Care Delivery / System Design Experience working in an integrated care delivery system to align processes, goals and outcomes. (i.e. Collaborate with work place safety, patient safety and quality). preferred
Strategy Development Demonstrated experience in developing and leading strategy aligned to strategic priorities contributing to the organizational mission. preferred
Want the next healthcare job in Hawaii by email?
Weekly, free, unsubscribe with one click.

About the role

Drives Care Experience evidence based practices in collaboration with Regional Care Experience leadership and other stakeholders. This position collaboratively leads the administration, supervision, implementation, promotion and integration of Care Experience efforts and initiatives in the local medical center or member service area.