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Administrative Support Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success. The Care Management Assistant II provides support to Case Managers and Social Workers; responsible for informational accuracy in relation to patients and insurance, facilitate reimbursement and through-put of the patient stay. This role will also work to establish and maintain post-acute network relationships across the Cone Health enterprise.
Essential Job Function Provides collaborative administrative support for social workers and Case Managers by filling out appropriate documentation and contacting patients to ease burden of tasks off clinical staff and increase office-wide efficiency. Prepares documents such as referral forms, using proper grammar and spelling to effectively communicate with other providers, both in and outside the organization. Corresponds with patients, caregivers, insurance companies, post-acute vendors and community agencies, under the leadership of a Case Manager or Clinical Social Worker (LSW). to ensure accuracy of information.
Informs departmental leaders about potential gaps in coverage that social workers may have to note when there may be more resources needed and allowing departmental leadership to strategize on how to tackle said problem. Develops strong business relationships with Cone Health’s Post-acute network partners across the various care settings (SNF, LTAC, IRF, LTAC). Networks and contributes to business development with the post-acute partners, VBCI leadership, and Cone Acute facilities to provide a feedback loop on referrals and clinical and educational opportunities.
Works in a collaborative manor with our Cone health acute care facility a cones post-acute resources, and our community partners to implement and measure an exceptional patient admission experience. Performs other duties as assigned. Education Required: LPN training program or Bachelor of Social Work Experience Preferred: 1-2 years in Care Management or Post-acute support Licensure/Certification/Listing Required: Current LPN licensure as required by state or BSW degreeBLS Work
On Call Required No FTE: 0.9 Job Type: Benefit Eligible (20-39) Hours/Week
About the role
Provides collaborative administrative support for social workers and Case Managers by filling out appropriate documentation and contacting patients to ease burden of tasks off clinical staff and increase office-wide efficiency. Prepares documents such as referral forms, using proper grammar and spelling to effectively communicate with other providers, both in and outside the organization.