Case Management Assistant - St. Francis Eastside

Thank you for considering a career at Bon Secours! Scheduled Weekly Hours: 40 Work

Days Bon Secours

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Care Management Assistant – St. Francis Eastside - Full-time The Care Management Assistant works closely with the care management staff, assisting them with everyday duties. The Care Management Assistant must have a passion for working with people and strong people skills are invaluable in this position, as these professionals work closely with individuals in a variety of difficult situations.

Assists in issuing Medicare Important Message letters after communication and prioritization with Care Management staff and delivers and explains observation status notifications to patients in observation status between 24-36 hours of admission, after communication and prioritization with Care Management staff Collaborates with Care Managers and Social Workers, assists with faxing, mail management, phone message retrieval, and other office tasks Provides updates on approvals and denials to Care Managers and Social Workers as information is received or requested from Ensemble Provides assistance for non-complex arrangements related to discharge planning and transitions under the direction and supervision of the care manager Assists in keeping community resource manuals up to date This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job.

Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

High School Diploma or GED (required) Some college (preferred) Licensure/Certification: BLS Basic Life Support – American Heart Association (required)

Previous healthcare experience with patient discharge planning procedures (preferred) Skills and Abilities: Hard/Tech/Clinical

Care management Care for patients Patient Observation Discharge planning Mail management Soft/Interpersonal

Verbal communication Written communication Attention to detail Critical thinking Communication with family members Active listening Organization Task Management Time Management Teamwork Relationship Building Interpersonal Skills Bon Secours is an equal opportunity employer. As a Bon Secours associate, you’re part of a Mission that matters. We support your well-being – personally and professionally.

Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status.

Department: Case Mgmt - St. Francis Eastside It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.

If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com .