Case Manager, Peace Hospital

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

and Purpose In collaboration with the therapist and inter-disciplinary treatment team, the case manager assists to prioritize assigned patient’s current biopsychosocial needs, as well as needs related to discharge and planning resources. They will document individualized interventions on assigned patient’s Treatment Plans.

• Identifies patient biopsychosocial needs and connects patient with appropriate community resources
• Interacts directly with patient and guardians to assist in the discharge planning as per the Treatment Plan goals/interventions
• Coordinates referrals and discharge appointments and collaborates with other service providers and community resources as appropriate
• Maintains accurate documents of discharge plans and collaboration with community resources, patients and others involved in patient’s care
• Maintains an up-to-date resource center of community-based resources for clinical team to utilize for patients/family’s needs
• Assists in therapeutic milieu to provide structured interventions to provide psycho-educational groups to patients, as needed
• Acts as a patient advocate by ensuring each individual’s rights are maintained at all times
• Assists patients with completing patient satisfaction surveys near the end of their treatment Other Functions:
• Stays informed regarding changing status of all patients at the adult outpatient center
• In collaboration with the treatment team, assists in providing leadership to maintain a safe and therapeutic environment for patients and staff; utilizes proactive techniques to de-escalate the milieu and/or individuals
• Participates in development, implementation and utilization of therapeutic milieu activities and interventions
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned Additional

Job Requirements (Education, Experience, Licensure and Certification)

• Bachelor’s degree in the human services or related field (required) • Master’s degree in the human services or related field (preferred)

• At least 18 months of experience providing substance use, mental health, or co-occurring treatment services in a behavioral health or related human services setting (required)
• Three (3) years’ experience providing substance use, mental health, or co-occurring treatment services in a behavioral health or related human services setting (preferred) Certification:
• Basic Life Support (BLS) accredited by the American Heart Association (AHA) (required) Job Competency: Knowledge, Skills, and Abilities critical to this role:
• Able to complete Crisis Prevention Institute Non-Violent Crisis Intervention Training and perform CPI skills and techniques
• Initiative, communicator, problem solver
• Proactive - anticipates and plans for problems before they arise
• Service Excellence – responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information
• Organized – manages time effectively, keeps tasks appropriately prioritized
• Flexible – ability to change directions as needed for the good of the department or organization
• Critical Thinking – ability to think through issues and identify appropriate options
• Work Ethics – motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency
• Interpersonal – can build effective, strong working relationships with employees, colleagues, management and vendors through trust, communication, and credibility
• Team – ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome Language Ability:
• Must be able to communicate effectively in both verbal and written formats Reasoning Ability:
• Able to critically think through complex patient situations, process improvements, evidence-based practice
• Able to assist others in developing clinical reasoning skills Computer

• Basic computer skills required, including charting in the electronic health record, using Human Resources online interface (timekeeping, employee file management), UofL Health Intranet (e.g., policies, incident reports, online learning modules), and email • Proficiency in Microsoft Office preferred Additional

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community UofL Health Core Expectation: At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
• Honoring and caring for the dignity of all persons in mind, body, and spirit
• Ensuring the highest quality of care for those we serve
• Working together as a team to achieve our goals
• Improving continuously by listening, and asking for and responding to feedback
• Seeking new and better ways to meet the needs of those we serve
• Using our resources wisely
• Understanding how each of our roles contributes to the success of UofL Health