Cash Operations Supervisor

Description The Cash Operations Supervisor oversees daily cash operations and payment posting activities supporting UCLA Health’s Faculty Practice Group professional billing operations. In this role, you will lead a team responsible for payment posting, reconciliation, credit balance resolution, and related accounts receivable activities. You will ensure payments and remittances are processed accurately and timely, resolve complex payment and reconciliation issues, and monitor productivity and quality standards.

You will also analyze operational trends, identify workflow improvements, and collaborate with payers, IT, and revenue cycle partners to support financial integrity and organizational goals. Key responsibilities include: Supervise, train, coach, and evaluate a team of staff members. Oversee payment posting, remittance processing, cash reconciliation, and credit balance activities.

Monitor electronic funds transfers, Electronic Remittance Advice, Explanation of Benefits, unapplied cash, and unidentified payments. Resolve escalated payment concerns and complex reconciliation discrepancies. Review staff productivity and quality metrics to ensure departmental standards are met.

Analyze operational data and recommend improvements to accuracy, efficiency, and financial outcomes. Coordinate with insurance carriers and internal partners to resolve payment-related issues. Support system implementations, testing, audits, and revenue cycle improvement initiatives.

Foster a collaborative, accountable, and customer-focused work environment. Salary Range: $73,000 - $149,600/Annually Qualifications All items listed below are required: Bachelor's degree in Business Administration, Healthcare Administration, Finance, Accounting, or a related field; and/or equivalent combination of education and experience. 5 or more years of progressively responsible experience in patient billing, payment posting, accounts receivable, cash operations, or healthcare revenue cycle functions. 3 or more years of experience supervising operational, revenue cycle, billing, or collections staff.

Demonstrates solid knowledge of medical billing, reimbursement methodologies, collections practices, and revenue cycle operations. Demonstrates knowledge of payer requirements, including Medicare, Medi-Cal, managed care, PPO, HMO, and commercial insurance programs. Exhibits ability to analyze financial and operational data, identify trends, and recommend process improvements.

Demonstrates proficiency using electronic health record, billing, claims, and payment posting. Utilizes strong written and verbal communication skills with patients, payers, physicians, and operational partners. Exhibits ability to supervise, coach, and develop staff while fostering employee engagement and accountability.

Applies sound judgment when resolving complex payment, reconciliation, and operational issues. Demonstrates strong organizational skills and ability to manage multiple priorities in a high-volume environment. Maintains knowledge of regulatory, compliance, privacy, and confidentiality requirements applicable to healthcare financial operations.

Demonstrates proficiency with Microsoft Excel, Word, Outlook, and reporting tools. Preferred: HFMA Certified Revenue Cycle Representative (CRCR) AAHAM Certified Revenue Cycle Specialist (CRS), AAHAM Certified Revenue Cycle Professional (CRCP) Possesses experience with Epic, CareConnect, or comparable healthcare billing systems.