SUMMARY The Cashier is expected to exercise sound judgment and make timely, effective decisions when resolving patient concerns and performing daily cashiering responsibilities. Must consistently and proactively follow up with physician offices and patients regarding financial agreements prior to the date of service to ensure timely resolution of outstanding issues, accurate financial clearance, and a positive patient experience.
The individual must be able to work independently, provide excellent customer service, and carry out additional duties and responsibilities as assigned by leadership RESPONSIBILITIES Posts patient payments (cash, check, and credit card) accurately and timely as payments are received. Prepares and submits daily batch summaries and supporting documentation to Accounting. Prepares bank deposit slips, as needed, and ensures all payments received are deposited daily.
Processes credit card transactions through the designated merchant system and posts payments using the appropriate Miscellaneous Cash codes and General Ledger (GL) accounts. Provides system-generated receipts to patients and departments making deposits. Reconciles all payment batches to ensure posted amounts match bank deposits.
Researches and resolves payment discrepancies, including overages and shortages. Reports patient refund requests to the appropriate department for processing. Documents payment activity in the designated tracking spreadsheet for Accounting review.
Obtains required payment agreements from patients and physician offices and collects applicable payments prior to the date of service. Processes self-pay estimates and collects required payments for scheduled services. Resolves patient payment concerns and complaints, including coordinating follow-up with other departments when necessary.
Scans and indexes all received documents, including insurance cards, payment requests, checks, cosmetic surgery registration forms, and Financial Assistance documentation, into the appropriate patient record. Reconciles and balances monies collected in accordance with departmental policies and procedures. Maintains accurate records of patient valuables received, stored, and released from the safe.
Archives cashiering and payment documentation in accordance with departmental record retention requirements. Consistently follows up with physician offices and patients regarding financial agreements to ensure completion prior to the service date. Performs additional duties and responsibilities as assigned by the Coordinator or department leadership.
Knowledge, Skills, and Abilities Demonstrates sound judgment and the ability to make timely decisions when addressing patient concerns and performing daily cashier functions. Maintains a high level of accuracy, attention to detail, and confidentiality when handling patient information and financial transactions. Possesses strong customer service, communication, and problem-solving skills.
Ability to prioritize multiple responsibilities and meet established deadlines in a fast-paced environment. Proficient in applicable financial, registration, and document management systems. QUALIFICATIONS Education and Training High School Diploma, some college preferred Experience Five (5) years Hospital Business Office experience.
Full-Time