Central Scheduling Clerk

• The central scheduling clerk is responsible for fielding calls from area physician's offices for purposes of scheduling exams in the Radiology, Sleep Lab, and Nuclear Medicine. Schedules appointments called by patients, physicians and physicians' offices. Duties also include having the knowledge and ability to complete the pre-registration process prior to any patient receiving services at Putnam County Hospital. The central scheduling and pre-registration processes includes obtaining patient demographic information, ensuring that insurance authorizations or pre-certifications are in place as well as physician referrals that support appropriate reimbursement. Job Duties/Responsibilities:
• Fielding calls on the central scheduling dedicated phone lines.
• Coordinating multiple exams in multiple departments.
• Providing patients with all pre-exam preparations necessary for successful completion of diagnostic testing.
• Obtaining necessary patient demographics including patient name, date of birth, current phone number, insurance information, type of test(s) needed, diagnosis (reason for exam), physicians name, requesting physician order for the exam and confirming that a pre-authorization number (if needed) exists prior to scheduling any exam.
• Initiating contact with ancillary departments as needed for purposes of special scheduling information needs.
• Pre-registering patients at the time of scheduling when possible.
• Scanning physician orders into the hospital information system (HIS) patient admission numbers during the pre-registration process.
• Informs ancillary departments of any scheduling changes after schedules have been printed and distributed.
• Processing patient registrations for scheduled patients prior to scheduled date of service.
• Verification of insurance eligibility and medical necessity.
• Obtaining authorizations, pre-certifications and physician referrals when applicable.
• Organize all necessary face sheets, physician orders and condition of service into a patient specific folder to be used by registration personnel upon arrival of patient for services.
• Reimbursement procedures and necessary working knowledge.
• Performs other duties as assigned Qualifications Education

HS Graduate or Equivalent Years of Related

1-2 Years License/Certificate Required: No Driver's License Required: Yes Travel

None Age Requirement: 18+ Job

• Accurate data entry.
• Interact in a productive and respectful manner with fellow registration personnel knowing that any interpersonal issues always translate directly to the patient.
• Courteous and respectful phone etiquette.
• Handle difficult patients or family members.
• Follow customer-oriented approach to providing patient registration services.
• Maintain ethical working relationships.
• Abide by hospital policies regarding patient confidentiality and access to electronic information, internet services and networks.
• Be willing to adjust work schedules as the departments need presents.
• Maintain an appropriate dress code.

Day