Centralized Scheduling Receptionist/Scheduler - Centralized Scheduling

Centralized Scheduling Receptionist/Scheduler, Full-Time Centralized Scheduling Department | Arkansas Valley Regional Medical Center (AVRMC) Join a team that helps connect patients to the care they need through exceptional customer service, accurate scheduling, and efficient coordination of healthcare services. As a Centralized Scheduling Receptionist/Scheduler, you will play a key role in ensuring patients, providers, and departments stay connected through effective communication and scheduling support.

At Arkansas Valley Regional Medical Center (AVRMC), we understand that a positive patient experience often begins with a phone call or appointment. We are seeking a highly organized, customer-focused, and detail-oriented individual to join our Patient Access & Central Scheduling team in La Junta. Located just east of the Rocky Mountains, AVRMC proudly serves Southeastern Colorado with high-quality healthcare close to home.

If you enjoy helping others, thrive in a fast-paced environment, and excel at organization and communication, we'd love to hear from you.

As a Centralized Scheduling Receptionist/Scheduler, you will be responsible for coordinating patient appointments, managing incoming telephone calls, providing information to patients and physician offices, and supporting the daily administrative operations of the department. This position serves as a primary point of contact for patients, visitors, physicians, and healthcare professionals while ensuring accurate scheduling, registration, and communication processes.

This is a Full-Time position within our Centralized Scheduling Department. Key Responsibilities Scheduling & Appointment Coordination Schedule, cancel, and reschedule patient appointments accurately using designated scheduling systems. Obtain necessary information from patients and physician offices to schedule appropriate examinations and procedures.

Verify appointment changes, missed appointments, cancellations, and rescheduled examinations with patients and physician offices. Review daily schedules for no-shows, cancellations, and completed appointments and update records accordingly. Prepare end-of-day schedules and scheduling reports as required.

Coordinate scheduling changes related to staff availability, vacations, illness, equipment maintenance, and equipment failures. Schedule mammography examinations and verify prior mammogram reports are available when required. Verify physician orders against scheduled examinations to ensure accuracy and completeness.

Patient Registration & Information Verification Preregister patients by verifying demographic, contact, and insurance information. Maintain accurate and complete patient records within applicable systems. Verify patient information and identify discrepancies requiring follow-up.

Ensure scheduling and registration information is entered accurately and efficiently. Maintain organized scheduling records and patient documentation. Customer Service & Reception Duties Serve as a welcoming and professional first point of contact for patients, visitors, physician offices, and department personnel.

Greet and direct patients and visitors appropriately while maintaining a courteous and service-oriented demeanor. Answer, screen, transfer, and route incoming telephone calls appropriately. Take complete and accurate messages and communicate information promptly.

Respond to routine questions and direct complex inquiries to the appropriate personnel. Communicate appointment information clearly to patients and physician offices. Maintain an organized, clean, and professional reception area.

Patient Education & Communication Provide patients and physician offices with information regarding exam preparation requirements. Communicate appointment expectations, check-in requirements, and scheduling instructions. Provide education regarding insurance authorizations, laboratory work requirements, and examination preparations.

Communicate appointment delays, scheduling changes, and relevant updates to appropriate parties. Refer clinical questions and medication-related concerns to appropriate clinical personnel. Use professional communication skills when addressing patient questions, concerns, or complaints.

Insurance & Authorization Support Verify patient insurance information and identify potential authorization requirements. Demonstrate working knowledge of Medicare, Medicaid, HMOs, and private insurance requirements related to outpatient procedures. Maintain and distribute daily preauthorization reports.

Communicate authorization requirements and insurance-related information to patients and physician offices. Identify missing or incomplete information and follow up with appropriate parties for resolution. Administrative & Clerical Support Prepare, print, and mail appointment reminders, patient instructions, and departmental correspondence.

Receive, sort, distribute, and prepare incoming and outgoing mail, faxes, and documents. Monitor incoming physician orders and departmental paperwork. Maintain orderly electronic and paper filing systems.

Perform clerical duties including data entry, filing, faxing, copying, record maintenance, and report preparation. Utilize office equipment and computer systems efficiently to support daily operations. Qualifications Required High School Diploma, GED, or equivalent.

Basic computer skills and ability to learn electronic scheduling, registration, and documentation systems. Excellent customer service and communication skills. Strong organizational, multitasking, and problem-solving abilities.

Ability to maintain patient confidentiality and follow facility policies and procedures. Ability to prioritize multiple responsibilities in a fast-paced healthcare environment. Preferred One (1) year of medical scheduling experience.

Previous receptionist, front desk, customer service, or medical office experience. Experience with electronic scheduling and patient registration systems. Knowledge of insurance verification and authorization processes.

Experience working in a healthcare environment.

AVRMC We offer a supportive work environment where every employee plays an important role in our mission of providing extraordinary care, no matter their schedule. Benefits & Perks Health & Wellness Medical, Dental, and Vision Insurance (Full-Time) Life Insurance (Full-Time) Short-Term Disability Coverage (Full-Time) Flexible Spending Account (FSA) (Full-Time & Part-Time) Accident, Critical Illness, and Hospital Indemnity Insurance (Full-Time) Employee Wellness Programs (All Statuses) Gym Membership Discount (Part-Time & Full-Time) Employee Assistance Program (All Statuses) Financial Benefits Competitive Pay (All Statuses) Shift Differentials (All Statuses) Annual Salary Increase Opportunities (All Statuses) Generous Paid Time Off (Full-Time & Part-Time) 401(k) Retirement Plan (available immediately for eligible employees), Employer Match after 1 Year of Service Additional Advantages Public Service Loan Forgiveness (PSLF) Eligible Employer (All Statuses) Colorado FAMLI Program Participation (All Statuses) (Up to 12-16 weeks of paid leave for qualifying life events) Identity Theft Protection (Full-Time & Part-Time) Rewards & Recognition Programs (All Statuses) Cafeteria Meal Discounts (All Statuses) Ready to Apply?

We're excited that you are considering a career with AVRMC. Join our mission to provide extraordinary care, because every role matters.

$16.50 - $21.13 per hour