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Key Responsibilities Clinical & Workflow Support Collaborate closely with infusion and chemotherapy nurses to support daily clinic operations Assist with patient flow to ensure timely and efficient delivery of infusion services Serve as a clinical resource to help reduce bottlenecks and maintain smooth workflow in the infusion suite Order Entry & Documentation Assist with accurate and timely entry of infusion-related orders as directed by providers and nursing staff Ensure orders are complete, signed, and appropriately routed within the electronic medical record (EMR) Communicate discrepancies, missing information, or concerns promptly to nursing staff and providers Patient Safety & Quality Perform safety checks related to orders, patient identification, and documentation Help ensure chemotherapy and infusion orders align with established protocols and safety standards Monitor for potential issues that could impact patient safety and escalate concerns appropriately Adhere strictly to infection control, OSHA, and chemotherapy safety guidelines Communication & Coordination Act as a liaison between infusion nurses, providers, scheduling, and front-office staff Support coordination of labs, treatment schedules, and follow-up needs as applicable Maintain clear, professional communication with patients and staff Additional Duties Assist with stocking and maintaining clinical areas and supplies as needed Participate in quality improvement initiatives and workflow optimization efforts Perform other duties as assigned to support infusion services Required Qualifications Certified or Registered Medical Assistant (CMA/RMA) or equivalent experience Completion of an accredited Medical Assistant program Current CPR/BLS certification Strong attention to detail and commitment to patient safety Ability to work effectively in a fast-paced, team-oriented clinical environment
Prior experience in oncology, infusion, or chemotherapy settings Experience with EMR systems (Meditech, Epic, or similar) Familiarity with medical order entry and clinical documentation Knowledge of chemotherapy safety principles (training provided if needed) Skills & Competencies Excellent organizational and multitasking skills Strong communication and interpersonal skills High level of accuracy and attention to detail Ability to prioritize tasks and respond calmly in high-acuity situations Professional, compassionate approach to patient care Physical & Work Requirements Ability to stand and walk for extended periods Ability to lift and move supplies as needed Exposure to clinical environments, including infusion and chemotherapy settings