Description ORGANIZATIONAL DESCRIPTION The Medical Assistant is responsible for rooming patients, assisting staff and physicians, obtaining referrals, and assisting in other areas when needed. INTERACTION Primarily Interacts with: administration, physicians, employees, clinical and non-clinical departments, patients, and visitors. PRIMARY FUNCTIONS Serve as a receptionist to include: greet patients, answer phones, schedule patients, verify insurance, obtain authorizations, collect payments, key ICD10 codes and file insurance claims.
Room patients, take vital signs and reconcile medication lists. Set up medical equipment and help with medical procedures such as suture removal, dressing changes, cast removals, brace fitting, and drawing and assisting with administering injections. Accurate, timely documentation into Electronic Medical Records.
Float to other specialty clinics as directed. Provide exemplary customer service. Maintain confidentiality and compliance with HIPAA.
Cooperate with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives, and infection control policies. Cordially demonstrate timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities. Solve practical problems, dealing with a variety of issues, and interpret a variety of instructions furnished in written and oral form.
Attend meetings as required. Perform other duties as requested or assigned. ABILITY TO USE EQUIPMENT, TOOLS, MATERIALS, MACHINES: Computer, telephone, facsimile machine, copier, scanner, printer, calculator, and other standard office equipment.
Requirements EDUCATION/EXPERIENCE/SKILLS/ABILITIES
High School Diploma or equivalent required. Medical Assistant certificate required or equivalent combination of education, training, and experience. BLS certificate required.
One-year customer service experience required. Medical office or healthcare experience preferred. Personal Job-Related Skills / Abilities: Must be committed to quality and patient safety at all times.
Excellent command / highly proficient in spoken and written English; bilingual in Spanish preferred. Basic computer skills, including but not limited to: Microsoft Office, electronic medical documentation, and email. Must be effective at adjusting to change, prioritizing duties, handling stress and effectively communicating face-to-face and/or over the telephone.
Must be able to work independently, and flexibly, and as a part of a multidisciplinary team. Must be able to manage several interruptions throughout the shift. Must have strong interpersonal and communication skills, verbal and written.
Must have strong time management skills. Must be able to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact. Sufficient hearing, vision and dexterity to perform duties safely.
Physical and Mental
Physical: Activity Up to % Activity Up to % Walking 60 Squatting 20 Standing 60 Pulling 25 Kneeling 20 Reaching 50 Sitting 50 Lifting up to 50lbs 20 Pushing 25 Wrist/Finger Movements 90 Bending 50 Climbing 5 Mental: Stress Level Moderate Individual position core competencies: Quality Service Excellence Compassion Professionalism Fiscal Responsibility Required education within first 60 days (if employee is from outside organization).
GrahamRMC Orientation Department Orientation Continuing/Annual Education and Training: As needed to maintain certification/ licensure of position BLS/CPR Falling Star Program Safety Storm Program SUPERVISION Employees Supervised: __No__ ADA REQUIREMENTS An ‘X’ under the most appropriate category is marked and describes any extreme or hazardous working conditions that the job has to work under: Frequency of Condition Condition 1-33% + Description Extreme Heat X Extreme Cold X Extreme Swings in Temperature X Extreme Noise X Working Outdoors X Mechanical Hazards X Electrical Hazards X Explosive Hazards X Fume/Odor Hazards X Dust/Mite Hazards X Chemical Hazards X Toxic Waste Hazards X Radiation Hazards X Wet Hazards X Heights X Other Conditions X 34-66% + Description - 67%+ Description Working Indoors X OSHA Classification: Identify with a check the OSHA Job Category that describes this job.
The intent is to enhance worker protection by identifying any risk in the performance of routine and reasonably anticipated job-related functions. __X___ Category I: Tasks that involve exposure to blood, body fluids or tissues. All procedures or other job-related tasks involve an inherent potential for mucous membrane or skin contact with blood, body fluids or tissues or a potential for spills or splashes of them are Category I tasks.
Use of appropriate protective measures, such as gloves, masks, goggles, and gown are required for every employee engaged in Category I tasks.