- Assist clinical team members by performing a variety of duties for patients within the patient focused care system and under the direction/supervision of a registered nurse. POSITION EDUCATION/ QUALIFICATIONS :
- Graduate from an accredited CNA or PCT program
- Current CNA or Patient Care Tech certification required.
- Current BLS/CPR certification required.
- Willingness to be crossed trained to other areas.
- Must be able to be sensitive to cultural and bilingual issues.
- Good written and verbal communication skills required.
- Ability to read, write and speak English required
- Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians
- Prefer hospital experience
Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices Ensure that care is delivered to each patient in accordance with their scope of practice. Takes vital signs and is able to recognize abnormal values and report to licensed staff in a timely manner.
Supports and promotes excellence in customer/guest relations. Assists all patients, family members/significant others, physicians, visitors and employees in a friendly manner Introduces self and uses caring, thoughtful words either in person or on the telephone. Demonstrates ethical and appropriate behavior for clinical environment to include, but not limited to, dignity, patient’s rights and privacy, and the maintenance of confidentiality of patient information.
Demonstrates caring. If unable to assist an individual in needs, offers to find someone who can. Demonstrates proper telephone etiquette.
If transferring a telephone call, announces the caller and briefly explains the situation before ending the transfer. Always makes eye contact when speaking with patients, family member or significant others, visitors, employees, etc. Knocks before entering a room or office.
Addresses all individuals courteously. Keeps voice down; does not shout or use improper language. Responds to all inquiries promptly and courteously.
Works together in the spirit of teamwork. Shares information so that the people who need to be aware of the facts are informed. Uses resources in an efficient and cost effective manner.
Other information: JOB KNOWLEDGE/EXPERIENCE : One (1) year continuous experience preferred. Exhibits tact, enthusiasm, and patience. Must be sensitive to cultural and bilingual issues.
Exhibits tact, enthusiasm, and patience. Must have excellent customer service skills. High degree of competency/experience in general.
Requires good communication and organizational skills. Requires reasoning ability and good independent judgment. LINES OF REPSONSIBILITES : (Chain-of-command) 1.
Registered Nurse → 2. Director CUSTOMER SERVICE: Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.
A. R. E.
S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service. AGE SPECIFIC : Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.