Clerical Associate - Surgical Trauma ICU (CA)

Clerical Associate – Surgical Trauma Intensive Care Unit (STICU) Position Overview The STICU Clerical Associate provides essential administrative and communication support in a fast-paced critical care environment. This role helps ensure efficient unit operations by supporting nurses, physicians, patients’ families, and other healthcare departments while maintaining a professional, organized, and compassionate atmosphere.

Key Responsibilities Communication: Answer phone calls, relay messages, direct inquiries, and facilitate communication among healthcare team members. Patient & Family Support: Greet visitors, provide assistance, and interact with families in a compassionate and professional manner. Administrative Support: Maintain records, organize documentation, assist with admissions and transfers, and support daily nursing station operations.

Unit Coordination: Communicate with hospital departments, help coordinate requests, and maintain an organized, well-stocked workspace. Confidentiality & Compliance: Protect patient information and follow HIPAA guidelines and hospital policies. Teamwork: Collaborate with nurses, physicians, and support staff to promote an efficient, safe, and patient-centered environment.

Qualifications & Skills High school diploma or GED preferred. Strong communication, organizational, and multitasking skills. Basic computer skills and willingness to learn hospital systems.

Professionalism, dependability, and attention to detail. Ability to remain calm and adaptable in a fast-paced environment. Commitment to patient confidentiality, compassion, and teamwork.

The STICU Clerical Associate plays an important role in supporting exceptional patient care through effective communication, organization, and dependable administrative assistance. By helping the critical care team operate efficiently, this position contributes to a safe, supportive, and compassionate environment for patients, families, and staff.