About NYC Health + Hospitals Harlem Hospital Center has been a bedrock of the Harlem community since 1887. The hospital provides a wide range of medical, surgical, diagnostic, therapeutic and family support services to the residents of Central Harlem, West Harlem, Washington Heights and Inwood. Harlem is the largest hospital in the area, capable of treating the most seriously ill.
Harlem provides over 90 specialized ambulatory care services, dentistry and oral surgery, behavioral health services, and community substance abuse treatment. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Work Shifts 9:00 A. M – 5:00 P. M(35 hours) Duties & Responsibilities Purpose of Position: Under general direction, with latitude for independent initiative and judgement, plans and directs the day-today operations of the client navigator environment.
Interacts with clients, providing information, and explains applicable rules, regulations, policies and procedures. Performs related tasks. Examples of Typical Tasks: 1.
Supervises, plans, coordinates, monitors and trains staff. 2. Troubleshoots concerns with clients, traffic flows and computers. 3. Prepares reports, analyzes data and recommends changes to enhance client relations and flow of traffic within the health care setting. 4.
Assists in the development and distribution of informational materials. 5. Maintains listings of events, meetings and workshops. 6. Greets clients and identifies services required to facilitate their flow throughout the health care setting. 7.
Directs clients to appropriate personnel or area. 8. Monitors the entrance and lobby to facilitate client flow throughout the health care setting. 9. Provides clear and accurate answers to questions regarding services provided at the health care setting. 10.
Maintains a directory of interpreters, departments, local transportations and community services available at the health care setting. 11. Maintains wheel chair availability at all times. 12. Reports client concerns to the appropriate department.
Relays information and messages to appropriate personnel. 13. Maintains coverage of assigned work area at all times. 14. Maintains client confidentiality. 15.
Maintains records. 16. May be responsible for updating the Admission, Discharge and Transfer (ADT) Report and the Alpha-InHouse Census. 17. May review client information for accuracy. 18.
May collect, evaluate and prepare reports. 19. May distribute visitor passes and answer questions regarding patients’ status in accordance with policies and procedures established by the health care setting.
1. Bachelor’s Degree from an accredited college or university; and one (1) year of supervisory/administrative experience; or 2. High school diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization; and two (2) years of full-time customer service experience, including one (1) year of supervisory/administrative experience.
Benefits NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs How To Apply If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.