Full employer posting
The Client Services Representative in the Cardiology 104 department serves as the first point of contact for patients and visitors at AtlantiCare Health Services, Inc. in Egg Harbor Township. This role manages front‑desk operations, schedules appointments, verifies insurance, enters patient data, and delivers accurate financial information while upholding the highest standards of customer service and contributing to performance‑improvement initiatives.
Full‑time team members enjoy comprehensive benefits including medical, dental, vision, 401(k)/403(b), life and disability coverage. Responsibilities Greet patients and visitors, answer phone calls, and manage front‑desk communications. Schedule and confirm patient appointments for the Cardiology department.
Verify insurance eligibility and collect necessary documentation. Enter and maintain accurate patient and client information in the electronic system. Provide patients with clear financial information, including estimates and payment options.
Assist with ICD‑10 coding and insurance claim preparation as needed. Collaborate with clinical staff to ensure smooth patient flow and resolve issues. Participate in performance‑improvement projects and quality initiatives.
Maintain confidentiality and comply with HIPAA and hospital safety protocols. Travel periodically to other department locations to support staffing needs. Qualifications High school diploma or equivalent (required). 1–3 years of office experience, preferably in a medical setting.
Minimum 1 year of insurance verification experience. Experience with ICD‑10 coding (preferred). Knowledge of medical terminology (preferred).
Proficiency in clinical applications or ability to learn within 30–60 days. Strong verbal and written communication skills. Excellent customer‑service orientation and problem‑solving abilities.
Ability to work effectively in a hospital environment and handle exposure risks. Basic computer skills, including data entry and electronic health record systems.
Full time · Day shift
About the role
This role manages front‑desk operations, schedules appointments, verifies insurance, enters patient data, and delivers accurate financial information while upholding the highest standards of customer service and contributing to performance‑improvement initiatives. Full‑time team members enjoy comprehensive benefits including medical, dental, vision, 401(k)/403(b), life and disability coverage.