Clinic Medical Technician

The Clinic Medical Technician plays a critical role in supporting clinical operations by ensuring accurate and timely management of the A1 schedule and assisting clinic staff as needed. Work closely with providers, clinic staff, and administrative teams to facilitate smooth patient flow and efficient clinic operations. Provide care under the supervision the Clinical Care Manager or MA Supervisor.

Maintain regulatory agency requirements, nursing and hospital policies, procedures, and standards. Answer phone calls incoming to the clinic and perform accurate phone triage as needed. Must be able to respond quickly and accurately to changes in condition or in response to treatment.

Support a variety of patient care tasks in accordance with clinic protocols and professional standards. Detail-oriented, adaptable, and committed to providing high-quality, patient-centered care in a safe, courteous, and competent manner. Essential

Promote the mission, vision, and values of the organization Performs assigned patient care and observation duties under the direction of the Clinical Care Manager or MA Supervisor. Maintain the A1 schedule daily. Ensure appointments are accurately entered, updated, and aligned with clinic resources and provider availability.

Maintain accurate documentation and follow clinic policies for reporting any changes in patient condition or complications from treatment. Coordinate with providers and clinical staff to proactively adjust to provider changes and adapt to staff needs and cover provider schedule as needed. Triage and prioritize appointment requests, patient needs, and schedules.

Provide IV therapy as directed by provider and under supervision of Clinic Care Manager once certification is obtained. Monitors and operates patient care equipment (e.g., pulse oximeters, thermometers, blood pressure cuffs, POC machines, wheelchairs.) Performs specialized technical patient care procedures. Perform blood draws competently and expediently with as little patient discomfort as possible Identify the patient by comparing patient information on the requisition to the patient’s identification band before procedures are performed Display courteous, professional manner towards patients, co-workers, nursing and medical staff Label and record all test tubes, log procedures and file paperwork Follow standard precautions at all times Dispose all sharp instruments in a rigid sharp container Maintain clean work area Order supplies as needed Complete assigned duties efficiently and in a timely manner Maintain clean and stocked clinical areas; organize supplies as needed.

Seek guidance and direction when necessary Demonstrate the value of team concept on a consistent basis Communicates with patients and members of the clinical team to relay appropriate information and provide effective patient care. Reinforces patient and family teaching. Participates in the orientation of staff to the unit and precepts nursing technicians on the unit.

Maintains hospital and unit specific competencies. Maintains BLS certification. As part of a patient focused service, promotes a supportive and healing environment to enhance patient and staff satisfaction.

Assists in emergency situations as directed by a provider or RN. Ensures that prescribed measures related to hygiene, comfort and rest are provided. Complies with Standard Precautions guidelines and all other Infection Control procedures and safety standards to maintain and promote a clean and healthy work environment.

Performs vital signs and measures patient intake and output, records information. Records blood glucose results. Reports observations and unusual information regarding patients to RN/LPN and provider as needed.

Assists RN/LPN in providing patient care according to individual needs by observing IV site appearance, performing simple wound care, and patient transfers. Prepares room to receive patient by setting up equipment and ensuring neatness and cleanliness of room. Transports and collects patient specimens throughout hospital, and contributes to the completion of admission and transfer.

Transports patients throughout hospital as needed Utilizes appropriate technology to complete processes. Participates in unit-based and system-wide Performance Improvement Program. Supports cost efficient/effective delivery of care.

Serves as a resource/model through compliance with standards of care and with Department of Nursing and Hospital policies and procedures. May participate in research projects impacting patient care areas. Performs related responsibilities as required.

Non-Essential Functions Performs other duties as assigned. Roosevelt General Hospital (RGH) is committed to providing safe, quality care to patients. Employees are required to adhere to the Values of RGH.

Integrity We are committed to honesty and ethical principles, where our words and actions reflect our dedication to fostering strong relationships and maintaining professional credibility. We take accountability for our actions and their impact on others, consistently honoring our commitments and upholding moral standards and values in every situation. Learning We promote personal growth and professional excellence by embracing continuous learning through training, mentorship, and constructive feedback.

We foster a collaborative culture driven by curiosity and critical thinking, encouraging staff to ask questions, seek answers, and share knowledge. Innovation We confidently embrace changes in technology, processes, and practices, encouraging strategic risk-taking and creativity to enhance healthcare delivery, patient safety, and the quality of care. We collaborate with partners from other hospitals, academic institutions, industry leaders, and community organizations to promote continuous improvement and remain at the forefront of advancing healthcare outcomes.

Kindness We engage in open communication with patients, families, and colleagues to understand their needs and concerns, while respecting their differences and upholding their dignity. We foster a nurturing environment where individuals feel supported, understood, and valued, strengthening relationships, promoting growth, and enhancing the overall well-being of all. Excellence We strive to be a model rural healthcare facility, setting high standards in healthcare delivery and ensuring exceptional patient satisfaction within the communities we serve.

We take pride in our accountability and fiscal responsibility, skillfully balancing costs and outcomes to guarantee that superior patient care is always delivered. Unity We collaborate across departments and disciplines to deliver effective and compassionate healthcare, working alongside patients, families, and community partners to ensure seamless coordination of care and achieve our common goals of wellness and healing.

We prioritize open communication and mutual respect, empowering our teams to collaborate effectively by acknowledging and celebrating the unique contributions and strengths of each individual. Qualifications High school diploma or equivalent Minimum of CMA required Basic Life Support (BLS) certification or ability to obtain within thirty (30) days from hire Medical terminology preferred At least 1 years of direct patient care experience preferred Professional Requirements Adhere to dress code, appearance is neat and clean.

Complete annual education requirements. Maintain patient confidentiality at all times. Report to work on time and as scheduled.

Wear identification while on duty. Maintain regulatory requirements, including all state, federal and local regulations. Represent the organization in a positive and professional manner at all times.

Comply with all organizational policies and standards regarding ethical business practices. Communicate the mission, ethics, and goals of the organization. Participate in performance improvement and continuous quality improvement activities.

Attend regular staff meetings and in-services. Maintain yearly competencies Maintain BLS Certification IV Certification Knowledge, Skills, and Abilities Strong organizational and interpersonal skills Ability to determine appropriate course of action in more complex situations Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work Ability to maintain confidentiality of all medical, financial, and legal information Ability to complete work assignments accurately and in a timely manner Ability to communicate effectively, both orally and in writing/electronically Ability to handle difficult situations involving patients, physicians, or others in a professional manner Physical Requirements and Environmental Conditions Working irregular hours Physically demanding, high-stress environment Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions Pushing and pulling heavy objects Full range of body motion including handling and lifting patients.

Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.