Clinic Patient Representative - Bone and Joint Clinic [Hiring Incentive Available]

According to specified procedures, arranges for the efficient and orderly registration of all patients; ensures that accurate patient and insurance information is collected; performs various clerical and cashier duties. Schedules appointments and maintains patient charts. This description is not intended to be a complete list of duties.

Other related duties may be assigned.

Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area Maintains required core competencies. Complies with set Policies and Procedures (i.e., nametag, dress code, parking, smoking, etc.) Answer practice phones and schedule patient appointments. Accurately registers arriving patients for appointments and accurately gathers all necessary information.

Accurately scans/receives all required documents into the patient’s account. Faxes notifications to insurance companies that require it. Pre-register via phone calls.

Assure prompt patient services with a professional, kind attitude. Request medical records for new/referred patient. Verify that appropriate insurance authorizations and/or referrals have been received and placed in patient records prior to the patient visit.

Update patient information on a regular basis to include address, phone number, and insurance information. Assure that all forms in the front office are updated and copied, to include new patient packets and patient charts. Collects patients’ co-payments and outstanding balances at the time of service and posts to the account and daily log.

Balances designated cash drawer at the end of shift. Assists patients with general insurance, billing, and other inquiries they might have pertaining to their accounts or referred to certified patient tech. Complies with set Policies and Procedures (i.e., nametag, dress code, parking, smoking, etc.) Prepares charts for patient visit according to protocols.

Education High School diploma or equivalent. Experience Clerical training that includes typing, 10 key calculator, and computer knowledge. Knowledge/Experience of computer software, insurance requirements (authorizations, policies, co-pays, etc.).

Medical Office experience preferred. Bilingual preferred. Licenses, Certification, or Registrations Current American Heart –Basic Life Support (BLS)card.

Work

8AM - 5PM Monday-Friday Work Type: Full Time