Clinic Patient Representative - Specialty Orthopedic Surgery

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic.

Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits. Responsibilities Greets patients and visitors in a prompt, courteous, and helpful manner.

Checks in patients, verifies and updates necessary information in the medical record; enters patient demographics and insurance information into the computer. Assists patients with completing all necessary forms. Assists patients with ambulatory difficulties.

Notifies the clinical staff when a patient is ready. Will be required to maintain appropriate levels of cash and balance cash drawer per company procedure. Will process payments received by patients and post into company billing system.

Refers patients to financial counselor representative for clarification or discussion of account and/or payment terms, within the guidelines of the collections policy. Participates with other staff to collect prior balances at the time of service. Maintains and follows office scheduling policies.

Answers telephone, screens calls, takes messages and provides information. Types correspondence as directed. Sorts and delivers mail, medical records, and other correspondence.

Screens visitors and responds to routine requests for information. Maintains work area and lobby in neat and orderly manner. Attends meetings as required.

Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI). Maintains strict confidentiality. Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.

Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control. Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives. Supports and adheres to CHRISTUS Service Guarantee.

Performs other related work as assigned by leadership.

Education/Skills High school diploma or equivalent. Knowledge of medical terminology desirable. Word processing and computer experience.

Excellent interpersonal skills and ability to communicate well. Must be very organized with the ability to perform multiple tasks in a busy environment. Professional medical records documentation and writing skills preferred.

Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine. Ability to type 40 wpm preferred. Experience Prefer one-year work experience, preferably in a medical office setting Work Schedule 8AM - 5PM Monday-Friday Work Type: Full Time