Clinic Referral Specialist - Urology Clinic

Scheduling patient appointments, maintaining accurate records and data and completes follow up on referrals. Enters insurance benefits, demographics and precertification/authorizations information into the patient electronic medical record. JOB REQUIREMENTS Minimum Education High School Diploma or equivalent is required.

Associates degree in related field preferred Minimum Work Experience One year experience in a related field is preferred knowledge of medical terminology required

Ability to proficiently read, write, and communicate effectively Demonstrate the ability to interact effectively with customers and providers Project a professional demeanor and excellent customer service skills Ability to operate office equipment such as faxes, phone,s and copiers Be familiar with medical terminology FUNCTIONAL DEMANDS Physical Requirements Sitting - =>32% Walking - 1-15% Standing - 1-15% Bending/Squatting - 1-15% Climbing/Kneeling - 1-15% Twisting - 1-15% OSHA Category Minimal potential for direct exposures.

Visual and Hearing Requirements Must be able to see with corrective eye wear. Must be able to hear clearly with assistance. Other Physical/Environmental Demands Lifting - 0-50lbs, 50lbs or more with assistance Carrying - 0-50lbs, 50lbs or more with assistance Pulling - up to 100lbs Pushing - up to 100lbs

Maintains documentation that is detailed, clearly stated, objective and accurate. Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. Provide appropriate clinical information to specialist.

Assemble information concerning patient's clinical background and referral needs. Demonstrates the ability to investigate and resolve any discrepancy in the referral process. Consistently updates insurance and contact information so that the patients have the correct information on file.

Demonstrates excellent interpersonal and communication skills with patients and other health care professionals. Adheres to insurance rules/regulations and patient confidentiality laws. Able to work independently on assigned duties with little or no supervision.

Demonstrates basic knowledge of medical terminology. Demonstrates knowledge of hospital EMR system. Review details and expectations about the referral with patients.

Routinely completes follow-up on referrals as required. Any and all other duties as assigned. ORGANIZATIONAL EXPECTATIONS T.

J. Pledge I Will Show Compassion

• see all patients, family members, coworkers, physicians, and anyone else at T.J. as my customer.
• recognize that each and every interaction I have at T.J. Regional Health matters
• show kindness and compassion towards my customers at all times
• be sensitive to the personal and private needs of every customer

I Will Cooperate With Others

• maintain zero tolerance for abusive behavior
• listen and be willing to accept fault when I make a mistake
• never underestimate the power of an apology
• refrain from blame and judgment
• bring a sense of calm to stressful situations

I Will Collaborate With Others

• value myself and every coworker as an equal part of one GREAT team working together
• treat others in a way that I would like to be treated
• participate only in conversations that are courteous, respectful, and reflect positively on my teammates and T.J. Regional Health
• foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults
• speak honestly, seek truth, and act with integrity towards my teammates
• value the uniqueness and expertise that each team member contributes to the whole
• meet the need of the moment, regardless of whether or not it is considered part of my job

I Will Communicate

• smile - at everyone
• always introduce myself, my role, and my purpose use body language, eye contact, and tone of voice that shows respect in every interaction
• follow the 10/5 rule: always acknowledging people at 10 feet away with a smile and always greeting people at 5 feet away
• escort any customer in need (visitors, patients) to their destination

I Will Adapt To Change

• be a part of the solution when I am presented with a challenge
• embrace change and set the example for those around me
• accept openly when there are changes that T.J. Regional and/or I have no control over
• manage the expectations of others by explaining duration and next steps as often as needed

I Will Be A Champion

• serve with passion
• view myself as an owner of T.J. Regional Health and act accordingly
• take responsibility for the physical appearance of T.J. Regional Health, including my work area
• go out of my way to daily thank and compliment my customers and coworkers
• dare to make a difference and be exceptional
• constantly try to improve myself and T.J. Regional Health
• speak positively about T.J. Regional, while at work and in public places outside of work

Education High School or equivalent (required)