About the role
Clinic Service Representative - Henry Ford Health Job Title Clinic Service Representative About the Department Join one of Michigan's largest physician organizations, delivering coordinated care across primary and specialty practices throughout the region. Henry Ford Medical Group offers collaborative teamwork, access to leading clinical resources, and opportunities to build lasting relationships with patients and communities.
As part of our team, you'll play a vital role in ensuring smooth clinic operations and exceptional patient experiences. Role Overview As a Clinic Service Representative, you¿ll be the first point of contact for patients, ensuring a seamless and positive experience from check-in to check-out. You¿ll support clinic staff, medical professionals, and patients by managing registration, insurance verification, and financial responsibilities.
Your role is essential in maintaining efficient clinic operations and delivering exceptional customer service. Why Henry Ford Health At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.
Greet and check in patients, ensuring accurate registration and insurance verification. Handle cash collections and discuss general financial responsibilities with patients. Reconcile patient charts and manage discharge processes efficiently.
Provide excellent customer service to patients, visitors, and clinic staff. Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions. What You Will Need Required Qualifications High School Diploma or equivalent.
Ability to perform calculations, complete forms, and utilize computer information systems. Strong interpersonal skills for effective communication over the phone and in person. Basic computer skills, including navigating software, email, and logging in/out of systems.
Dependable, punctual, and able to work within a team setting.
Familiarity with a clinic environment. Demonstrated ability to work with detailed information. What We Offer Join a team where you can grow your career, collaborate with dedicated professionals, and contribute to mission-driven work.
We provide opportunities for learning and development, empowering you to make a meaningful impact in healthcare. Join Our Team Ready to make a difference? Apply now to become a Clinic Service Representative at Henry Ford Health!
Company Description Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations.
Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.