GENERAL OVERVIEW: This job completes one or more of the following processes (scheduling, pre-registration, financial clearance, authorization and referral validation and pre-serviceability estimations and collections) within Patient Access and creates the first impression of AHN's services to patients and families and other external customers. Articulates information in a manner that patients, guarantors and family members understand so they know what to expect and understand their financial responsibilities.
Assumes clinical and financial risk of the organization when collecting and documenting information on behalf of the patient. ESSENTIAL
Gathers, prepares and sends billing for consults and testing at non-Epic facilities Responds to CRM requests for appointments Balances and closes cash drawer in Epic Prepares deposit slip and/or deposits money into bank and confirms deposit in Epic deposit tool Completes preregistration functions such as validating patient demographic information, identifying and verifying medical benefits and insurance information Collects copays and prior balances and posts payment transactions.
Does not calculate estimates Obtains authorizations for office visit, testing and procedures Checks patient in/out Registers patient for billing not captured through Epic and organizes manual billing and sends to billers Scans documents into EPIC and prepares chart for office visits Proactively schedules and follows up with testing and manages follow up report Answers the phone, takes messages and forwards calls and calls patient to relay information.
Works charge review and claim edit workqueues Proactively manages wait list Schedules procedures with patient and hospital and advocates MY CHART sign up Collects, sorts, distributes and prepares incoming and outgoing mail and provides information about services, physicians and facilities Communicates with physicians and midlevel providers regarding schedule and patient issues (no shows) Orders supplies to maintain inventory Support Medical Record request Proactively identify and report office issues to supervisor Performs other duties as assigned
Minimum High school diploma or GED; or one – three months related experience and/or training; or equivalent combination of education and experience. One previous year of related experience, preferably within a medical setting, financial services setting, and/or a demanding customer service environment Experience operating a PC and using software applications Preferred Medical terminology and obtaining insurance verifications Call/Service Center experience Disclaimer: The
has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of
, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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