Full employer posting
A Brief Overview Provides safe efficient age specific clinical, reception, communication and guest relations support using verbal, electronic, and written techniques to maintain the operations of the assigned area.
Maintains the patient record (in written and/or electronic format. Competency 7 Facilitates communication and efficient unit/department operations. Competency 5, 6 Orders supplies.
Competency 5 Demonstrates knowledge and use of available resources and communication tools. Competency 7 Maintains awareness and control of reception desk and surrounding area. Competency 5,6 Initiates and maintains positive relationships and professional demeanor with patients, customers and coworkers.
Competency 1 & 2 Takes responsibility for self -development and supports a learning environment. Competency 3 Displays commitment to the mission of the hospital and its values. Competency 4 Additional Responsibilities Performs other duties as assigned.
Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. UH CMC - Medicine: Acute Age Friendly (Lakeside 20) Acute Medicine Unit (Hanna House 3) Medical / Psychiatry (Lakeside 40) Multi-Specialty Telemetry (Lakeside 50) Digestive & Pulmonary Health (Lakeside 55 ) Complex Medical Care with Telemetry (Lakeside 60) Medial Intensive Care Unit (MICU) UH CMC – Surgical Neurology (Lerner Tower 4) Neuro Science Unit (Neuro ICU) Orthopedics / Surgery (Lerner Tower 6) Trauma (Lerner Tower 8) Trauma/Surgical ICU Transplant Institute (Lerner Tower 9) UH CMC – Heart & Vascular: Cardiothoracic Surgery Step Down Unit (Lerner Tower 3) Education High School Equivalent / GED (Required) Work Experience 1+ years Of experience in a clinical setting with secretarial experience (Required) or 1+ years Experience in secretarial work (Required) Knowledge, Skills, & Abilities Demonstrates strong interpersonal skills and excellent communication skills both written and verbal, as well as, exhibiting strong organizational skills and work ethic.
(Required proficiency) Ability to complete tasks with minimal supervision. (Required proficiency) Ability to de-escalate tense situations in a calm and constructive manner. Good oral and written communication skills (Required proficiency) Proficient computer needs with the ability to grow and adapt to new technologies.
(Required proficiency) Physical Demands Standing Occasionally Walking Occasionally Sitting Constantly Lifting Rarely up to 20 lbs Carrying Rarely up to 20 lbs Pushing Rarely up to 20 lbs Pulling Rarely up to 20 lbs Climbing Rarely up to 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements 10%
About the role
Provides safe efficient age specific clinical, reception, communication and guest relations support using verbal, electronic, and written techniques to maintain the operations of the assigned area.