About the role
6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education.
Who We Are UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties. As Orange County’s only academic health systems, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region’s only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association.
Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education. Your Role on the Team
The Resource is responsible for EHR and other clinical use applications support within and outside the EHR to physician providers, clinicians and all applicable staff on-site across the UCI enterprise including multiple healthcare facilities and specialty ambulatory clinics. The Resource will address clinical support issues, deliver training, and assist providers with EHR workflows to enhance efficiency and compliance.
Additionally, this role will provide at-the-elbow support and training tools that connect with the EHR to drive provider efficiency, proficiency, and compliance. What It Takes to be Successful Required
Three years of related clinical experience in a acute care or ambulatory setting Proficiency in Microsoft Office suite Must demonstrate customer service skills appropriate to the job Independent problem-solving skills and the ability to multi-task in a fast paced environment In-depth understanding of Epic functionality and workflows Familiarity with Epic modules such as COPE, Ambulatory, OpTime, Anesthesia, Stork, Cupid, Healthy Planet, ASAP, ClinDoc, Kaleidoscope, and others Experience with voice-assisted documentation tools Experience with data driven tools Excellent presentation and communication skills, both in one-to-one and group settings Excellent organizational skills and attention to detail Demonstrated experience organizing, developing and delivering application training for all levels of staff including physicians Certification in Epic or willing to obtain certification within first year of hire date Bachelor's Degree in Healthcare, Computer Science or related field, or equivalent combination of education and experience At least three (3) years of Epic training and support An understanding of AI in the healthcare setting Ability to work flexible hours, including evenings, nights, weekends and holidays Ability to establish and maintain effective working relationships across the Health System Ability to apply logical troubleshooting and analysis techniques for the purpose of problem resolution Ability to adapt to and train providers on organization-specific workflows
- Knowledge of University and medical center organizations, policies, procedures and forms Total Rewards We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits. Conditions of Employment: The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment: Background Check and Live Scan Employment Misconduct* Legal Right to Work in the United States Vaccination Policies Smoking and Tobacco Policy Drug Free Environment *Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements. California Child Abuse and Neglect Reporting Act E-Verify Pre
- Placement Health Evaluation Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php Closing Statement: The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti
- Discrimination Policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824
- 0500, Monday - Friday from 8:30 a.m. - 5:00 p.m. Consideration for Work Authorization Sponsorship Must be able to provide proof of work authorization