Full employer posting
The Clinical Command Center Educator is responsible for the development, coordination, implementation, and evaluation of educational programs and training initiatives across all departments within the Clinical Command Center. This role serves as a key resource for organizational change management, new program implementation, and staff development. The position requires comprehensive knowledge of telemedicine services throughout Ballad Health, transfer center operations, patient flow management, regional communication center protocols, and strategic growth initiatives.
The Clinical Command Center Educator collaborates with multidisciplinary teams to ensure educational programs align with organizational goals, support operational excellence, and promote continuous professional development. The Clinical Command Center Educator must regularly rotate through assigned operational areas to maintain clinical and technical competency, ensuring expertise in all Clinical Command Center roles, processes, and technologies.
Education Bachelor’s degree in nursing or another healthcare-related field preferred; in lieu of a bachelor's degree, an associate's degree with a minimum of three (3) years of relevant healthcare experience may be considered. Experience as a Communications Specialist, Transfer Coordinator, or in a similar Clinical Command Center role is highly desirable and may be considered qualifying experience. Demonstrated proficiency with software applications, technical troubleshooting, and the development and delivery of educational programs is preferred.
Strong knowledge of medical terminology is required. Candidates who do not hold current Epic Instructor Certification at the time of hire must obtain certification within six (6) months of their hire date. Work
Day On Call: No Weekends: No
No Travel Shift Details: 8a-5p Location: Ballad Health Corporate
About the role
The Clinical Command Center Educator is responsible for the development, coordination, implementation, and evaluation of educational programs and training initiatives across all departments within the Clinical Command Center. This role serves as a key resource for organizational change management, new program implementation, and staff development.