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The Clinical Coordinator assists the Manager and/or Director in providing leadership and management within the assigned department(s). May supervise nursing and non-nursing staff depending on the staff mix within an assigned department. The Clinical Coordinator is responsible and accountable for the coordination of the operational and clinical activities.
- The Clinical Coordinator assists the Manager and/or Director in providing leadership and management within the assigned department(s). May supervise nursing and non-nursing staff depending on the staff mix within an assigned department. The Clinical Coordinator is responsible and accountable for the coordination of the operational and clinical activities. Responsibilities include but are not limited to personal management to include clinical personnel selection, orientation/training, scheduling, development/mentoring, performance appraisals, coaching and counseling, disciplinary actions, patient/resident care delivery, physician relationships, intradepartmental and interdepartmental activities, quality control and process improvement activities, regulatory compliance and fiscal control. Assists in the development of policies and procedures. In the absence of the Manager/Director, may assume responsibility and accountability for management of the assigned department(s). Essential Job Functions
- Provides leadership within the assigned department(s) in the accomplishment of organizational/departmental goals and objectives. Performs the functions of interviewing, hiring, scheduling, establishing priorities and assigning workloads, orientation/training, performance appraisals, coaching/counseling, disciplinary up to and including discharge as coordinated with the Manager or Director and Human Resources. Responsible for adhering to established human resource management policies and procedures.
- Participates in the development of and assists with implementation of an education plan that addresses individual, departmental and/or the medical specialty needs. Conducts regular staff meetings and directs the orientation and training of new staff and provides on-going education to staff. Creates an environment in which personnel can realize personal growth and development through active participation in departmental decisions, opportunities for professional growth and consistent application of personnel policies.
- Plans appropriate staffing practices by maximizing the utilization of resources; forecasts and anticipates the personnel needs of department(s) with regard to fluctuations in the patient/resident workload and productivity standards; maintains staffing at agreed upon budgetary standards.
- Assists Manager/Director/ with the development, implementation and maintenance of departmental policies, procedures and practices to ensure quality of care and a safe environment for patient/residents/staff.
- Organizes ongoing communication between all health care providers regarding aspects of patient/resident care and department(s) functions. Acts to resolve conflicts in a timely manner. Develops collaborative relationships with physicians to enhance quality practice and quality outcomes. Provides consultation for patients/residents care related concerns and acts as a patient/resident and staff advocate as needed.
- Participates in both short and long term planning for departmental functions and budgetary processes and fiscal control.
- Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance and ensures staff adherence to the same. Monitors and ensures compliance with quality and regulatory standards (i.e., CMS, OSHA, Magnet, etc.). Prevents, minimizes and/or corrects risks to patients/residents, families, physicians, and other health care providers. Investigates unusual occurrences and follows appropriate procedure.
- Utilizes process improvement principles to assess and improve the quality of patient/resident care. Develops quality initiatives as appropriate based on patient satisfaction scores, medication error data, employee satisfaction scores, regulatory compliance, and/or other issues as identified.
- Maintains and displays an appropriate degree of clinical expertise as appropriate. Acts as a resource for physicians, other health care providers, patients/residents, and families. Identifies needs and sets goals for own professional growth and development, meets all mandatory system/departmental educational requirements. Maintains knowledge of current clinical trends and developments as it relates to job scope. Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. Performs all other duties as assigned or as needed to meet the needs of the department/organization.
- OB/GYN:
- Coordinate daily clinical operations across outpatient OB/GYN clinic, coordinating with L&D and surgical services (surgery center and main OR).
- Monitor quality and regulatory compliance across all settings by supporting audits, maintaining documentation standards, tracking key performance indicators (e.g., C-section rates, surgical site infections), and implementing process improvements.
- Ensure staff readiness for patient visits by verifying completion of pre-visit requirements (labs, imaging, records), maintaining supply levels, and supporting in-office procedures (e.g., ultrasounds, biopsies, IUD/implant placements).
- Serve as a liaison between providers, patients, and ancillary departments (lab, imaging, billing), addressing escalations, coordinating care plans, and supporting patient education and follow-up.