Clinical Customer Service Rep - Surgical Oncology

Make it happen at Hopkins. Clinical Customer Service Rep – Surgical Oncology Full time – Rotating Shift – 36 hours The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties.

The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance with Johns Hopkins Hospital policy and procedures. The Johns Hopkins Hospital Surgical Oncology Unit (Weinberg 4C/D) is a 27-bed unit with a focus on surgical oncology patients.

Patients include those who have undergone GI, Head and Neck, and General surgery. This is an acute care level floor; however, the patients require specialized nursing care, assessments, and education. What awaits you: Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes: Full medical, dental, and vision plans, Paid time off (PTO), Tuition reimbursement for you and your dependents.

Tell a friend and get paid with our Employee Referral Program Bonus!

High School Diploma or equivalent. Minimum of 6 months in healthcare or office setting Substantial interpersonal skills are needed to interact with patients, families and medical staff. Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.

Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred. Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties. Important Notices: ***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum 18.27/hour - Maximum 21.20/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.