ABOUT MARINHEALTH Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly.
MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch. MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.
Company: Marin General Hospital dba MarinHealth Medical Center Compensation Range: $27.44 - $41.15 Work
8 Hour (days) Scheduled Weekly Hours: 0
Under general supervision the Clinical Laboratory Representative performs as customer service center representative for the Laboratory. Facilitates communication with patients, outpatient physicians’ offices, the Laboratory, and between patients, staff and other units in the hospital. Problem solves concerns for doctor’s offices, nursing units and physicians.
Provides lab results via telephone mail and fax. Perform patient registrations as assigned, including stat registrations. Further responsible for preparing materials including ABN’s and ICD9 codes as related to the registration process.
Job Requirements, Prerequisites and
High School diploma or equivalent preferred
Experience with customer service related job duties Experience within a Call Center Preferred Ability to communicate in Spanish as a second language preferred License and
Integrative Agitation Management (IAMTAC) required within 30 days of hire. Prerequisite
Ability to work in teams in which all members are mutually accountable Ability to work collaboratively with team members, hospital staff, patients, and physicians Capable of organizing multiple tasks and using good time management and attention to detail Demonstrated professional telephone skills Understanding of medical and laboratory terminology, Medi-Cal, and Medicare forms Basic computer knowledge with the ability to do data entry and retrieval Demonstrated verbal and written communication skills Ability to read, speak, write, understand, and follow English and written instruction Patient Privacy (HIPAA Compliance): Employees in this position have access to protected health information.
The protected health information a person in this position can access includes demographics, date of service, insurance/billing, medical record summary information, and all other information that may be contained in patient records. This position requires patient health information to perform the functions outlined as part of this position description. Duties And
Essential (Not Modifiable) Ensures that duties of assigned shift or work area are completed, working with other staff to adjust workload if necessary Performs job within the parameters of hospital policies and department policies and procedures; keeps current on policies and procedures. The following examples are not inclusive of all policies: a. Follow guidelines for good customer service b.
Maintaining records c. Follow turnaround time policies Assists patients and physician office staff on the telephone with professionalism Instructs patients in preparation for appointment and/or specimen collection Monitors and maintain files Process charges and credits for laboratory, pathology, and EKG Answers telephones, take messages and route calls as appropriate Transcribes verbal orders for laboratory testing Relays test results as needed Registers all off-hours outpatients in a timely, accurate and consistent manner Orders appropriate and accurate tests for outpatients, to include, but not limited to obtaining diagnosis for medical necessity and determining ABN eligibility Establishes a complete Medical Record by securing complete and accurate information, to include proper demographic and financial information Distributes reports to floors and offices, when needed Assists in training Customer Service Staff Assist in preparing statistical reports and audits for department.
Performs other duties as required or assigned Accommodation: Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or TalentAcquisition@mymarinhealth.org . C. A.
R. E. S.
Standards: MarinHealth seeks candidates ready to model our C. A. R.
E. S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues. Health & Immunizations: To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter).
COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.
The posted
complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.
Equal Employment: All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.