CLINICAL LEAD - Certified Medical Assistant

• Premier Gastroenterology Specialists FT / 80 hours per pay period Organizational Standards
• Possess skills, knowledge, and abilities to reach the mission, vision, and values of Premier Health.
• Demonstrates traits and behaviors including, but not limited to, Focusing on Patients/Customers, Walking the Talk, Being a Partner, Adding Skills/Abilities, Working Independently
• Performs in such a way to honor our values of ICARE (integrity, compassion, authenticity, respect, excellence)
• Provides a positive and professional representation of the organization.
• Promotes a culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
• Maintains standards for a clean and quiet patient environment to maintain a positive patient care experience.
• Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.
• Participates in ongoing quality improvement activities.
• Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
• Complies with organizational and regulatory policies for handling confidential patient information.
• Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.
• Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and TJC standards and/or standards from other accrediting bodies.
• Reports to work as required.

& Functions: \- The first point of contact for clinical staff to discuss/address patient concerns utilizing HEART method and escalating to management as needed -Oversee training of new staff and update current staff on new policies and protocols, as well as competencies. \- Work closely with team members to identify and streamline workflow issues. \- Monitor operations metrics \- Manage and maintain safety and infection control requirements \- Manage medications within the practice including checking for expiration dates, discarding and documenting \- Assist Management with assigned tasks. \- Responsible for any minor day-to-day problems, template changes \- Provide leadership presence in the office for accountability and support \- Responsible for ensuring appropriate flow of patients throughout practice \- Assign daily tasks to teams \- Order medical supplies including ordering and rotating stock for the practice \- Coordinate MA/PCA staff schedule, incorporating time off/coverage \- Coordinate qGenda/provider on call schedule \- Assist with clinical problem problem solving and areas of concern to increase efficiency and quality \- Work with other teams to optimize administrative processes and improve efficiency including clinical staff and providers \- Other duties as assigned Qualifications Education Minimum Level of Education Required: High School completion / GED Additional

• Type of degree: Medical Assisting diploma
• Area of study or major: Medical Assisting Licensure/Certification/Registration
• MA Certification Experience Minimum Level of Experience Required: 1 - 3 years of job-related experience Prior job title or occupational

Certified Medical Assistant Prior specific functional

Prior exp scheduling, MCR duties, EPIC